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Best Card Solution

DuPont Sourcing & Logistics

Delaware, US

Kelly Moyer, Improvement Leader

Global best practice with this card solution

Company profile

DuPont is a science company dedicated to solving challenging global problems, while creating measurable and

meaningful value for its customers, employees and shareholders. Our dynamic portfolio of products, materials and

services meets the ever-changing market needs of diverse industries in more than 90 countries.

The challenge

DuPont had limited oversight of its total global card spend because it

used 16 different card providers. Although DuPont met with all of its’

providers on a regular basis, understanding and managing

programme aspects like spend trends, multiple contractual

relationships and inconsistent policies was very challenging.

Furthermore, by not having its spend consolidated, DuPont was not

able to realise its’ maximum rebate potential. These inefficiencies

created an opportunity for improvement. The firm’s existing card

providers had less than desired levels of card acceptance in some

markets. As a result – and also due to poor expenses policy

compliance – the company had a high level of out-of-pocket spend.

Its use of multiple card programmes and expenses methodologies

made administration time consuming, cumbersome and inefficient.

Moreover, as a result of using multiple card programmes, DuPont was

making credit card payments throughout the month, affecting

working capital efficiency.

The solution

Following an RFP process, DuPont appointed Citi as its sole global

card provider, providing corporate and purchase cards programmes

across more than 50 countries based on a single global contract with

standardised terms and liability model.

Adopting a One Card Corporate Bill/Corporate Pay Model while new

to many DuPont legal entities was not new in it’s entirety and thus

created another opportunity to standardise globally.

At the same time, DuPont created a centralised Programme

Administration team based at a shared service centre to reduce and

even potentially eliminate the work needed to be done by local PAs.

Other elements of the solution include the use of local currency cards

wherever possible, issuance of cards with widespread merchant

acceptance, standardised and rationalised file feeds, and

standardised card programme management and reporting.

Best practice and innovation

DuPont has shown great determination in migrating 16 different card

providers, a variety of billing and liability models to a single

programme. Add to it a unified travel and expenses policy and

consistent global standards and it becomes clear that the company is

focused on achieving global best practice.

Best practice and innovation are also demonstrated in the various

steps DuPont has taken in order to realise its ambitious objectives to

replace cards for 26,000 employees working at 250 legal entities in

50 countries. These steps include:

The establishment of a strong partnership and a clear dialogue

between the DuPont and Citi project managers and regional

leads during implementation.

A DuPont pioneer pilot phase with an eight-week rollout, including

card issuance and file feeds, covering 23 entities in 13 countries.

DuPont Pioneer was selected as one of the few DuPont entities

that already used a centrally-billed and paid model: it was

therefore a more useful test of the technical aspects of the

implementation project.

Implementation of DuPont’s businesses worldwide executed on a

regional and expense reporting system-basis; the entire project

took approximately one year from mandating to completion.

Winning the buy-in of the organisation worldwide. From the

beginning of the project, DuPont secured support from the

highest management levels, involving the marketing and

communications departments, in order to build momentum and

acceptance of the changes.

Key benefits

Gains features and benefits of purchasing, corporate and

other cards in one programme.

Global view of its card programme with rich

reporting capabilities.

Cardholder support and convenience have been

greatly enhanced.

Standardised worldwide card solution creates

optimisation opportunity through policy adjustments.

Risk reduction while improving policy compliance and

working capital efficiency.

Central back office team frees up local teams and

administrators to focus on value-added tasks.

Standardised statement and pay dates gives further

working capital savings.

The DuPont Oval Logo is a trademark of DuPont or its affiliates.

Elsa Belperche, Citi, Jean-Paul Vanherf and Josette Vandenhouten, DuPont Sourcing

& Logistics

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