Program Administrator
Resources

New PA

• Brochure: Citi Commercial Card Program for the State of Texas
• Email message to cardholders - announce your upcoming card launch
• Email message to cardholders - Return to Travel Checklist
• Program Administrator Form
  To access an editable pdf version, please download a copy of this form and open in Acrobat
• Program Administrator Guide – your resource for card program management
• Rebate bank update form

PA Central: General Forms, Guides & Applications

• 3D Secure for Online Purchases
• Application: Central Bill
• CitiManager Alerts
• CitiManager Cardholder Quick Reference Guide
• CitiManager Mobile App User Guide
• Contactless Cards FAQs
• Digital Quick Reference Guide
• Global Expense Management Tool
• New Cardholder Guide
• New Payment Guide

Fraud, Disputes, and Declines

• Decline Codes and Reasons
• Fraud & Dispute Claims Guide

Merchant Codes

• Emergency MCC Rules
• Merchant Category Codes
• Standard MCC Templates

HUB

• HUB Merchant Verification Form
• HUB Overview- Generate reports to track agency spend and HUB merchant designations
• HUB Reporting Deck
• HUB Reporting Reference Information

Insurance and Security

• Insurance - MasterCard Guide to Benefits
• MasterCoverage - Liability Protection Program
• Transport Layer Security Upgrade Information
• Travel Insurance
• Travel Accident
• Lost Luggage