Privacy Statement and Cookie Policy

Welcome to the website of Citi Service Center Hungary. This Online Privacy and Cookies Policy describes how we may collect, use and share information you provide when you visit this website. Our website will present the visitors with descriptions of our products and services, as well as up-to-date information. Using the above will not entail any obligation to reveal any personal data. We collect only non-personal online information.

Non-Personal Information

When you visit our site, we collect the IP address of the device you use to connect to the Internet. In addition, we gather information such as what browser and which version of it you're using, the type of operating system you have, your internet service provider and which site you came from. If you access this website via your mobile device, we may also collect information about your mobile provider and your mobile device. This information allows us to recognize when your device accesses our website and helps us provide an online experience that matches your device.  We may use cookies to do this. In some cases, we may not be able to provide the services unless the cookie is installed.


When you browse our site, Citi and companies we work with, use cookies to collect information and store your online preferences.

 Cookies are electronic browser files containing small amounts of information which enable the storage of information or access to information already stored on a telecommunications end device of an End-User during or after a visit on webpages, including the webpages of the Citi. Cookies used on webpages of the Citi do not store personal data, they are used, among other things, to remember User preferences or to protect webpages.

Cookies are widely used and most browsers are set up to accept them automatically. Cookies do lots of different tasks, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. Cookies are useful because they allow a website to recognize a user’s device. They can also help to ensure that adverts you see online are more relevant to you and your interests. If you would prefer, you can choose to delete cookies.

 It's important to note that the cookies we use do not capture any information that can personally identify you. The information they gather helps us improve your online experience and may include:

• Time and duration of your visit to our site

• Pages you viewed while on our site

• URLs of sites from which you arrive or leave this website to help us to understand you as a customer and/or to recognize when you have been directed to our website by a partner site

• Analytical data that helps us count the number of visitors to our website and to see how visitors move around our website

 Some of the functionalities of the Citi's webpages are not available when the User does not permit for the installation of cookies. For example, it will not be possible to send information from certain contact forms.

What type of cookies do we use?

• Session cookies are required by the Citi’s website to maintain proper information transfer between the server and the browser, and, thus, to ensure proper display of the contents of the visited webpage and to allow a fully-functional access to its functionalities. The aim of storing and accessing such information by the Citi is to identify a given session (the dialogue between the browser and the server) and the Users communicating with the server at the same time.

• Third-party cookies, i.e. cookies of third parties with whom the Citi cooperates, enable external companies to store information on the number of visits and the Users' activity on webpages. The aim of storing and accessing such information by the Citi is to collect data on the traffic on webpages. This is not personal data. Companies providing analytical services to the Citi are, for example, Geminus or Google

How to block the installation of cookies through the browser's settings?

You can also control whether to accept cookies or not. If you decide to not accept cookies, some features and services on our site may not work properly because we may not be able to execute certain service functions.

If you would prefer not to accept cookies you can:

• Change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it;

• Set your browser to automatically not accept any cookies;

• Delete cookies;

Most browsers running in default settings allow cookies in order to provide the Users with comfort when accessing a website and to ensure its proper display. If a User does not want to have cookies installed on their telecommunications end device, they can block the installation of cookies by following these steps:

  1. 1. When using Internet Explorer:
    click on the main menu, select "Tools/Internet Options", then in the "Privacy" tab click "Advanced" and disable cookies.
  2. 2. When using Mozilla Firefox:
    click on the main menu, select "Tools" and then "Options" and adjust the privacy level in the "Privacy" panel.
  3. 3. When using Opera:
    click on the main menu, select "Tools" then from the "Preferences" tab select "Advanced" and then "Cookies".
  4. 4. When using Google Chrome:
    click on the menu on the right side of the screen, select "Options" then "Show advanced settings" and click on"Cookies".

The above browsers have been presented as examples. Due to a wide variety of browsers used by Users, there may be certain differences in adjusting the setting in such a way which would ensure the blocking of cookies. Usually the information about cookies can be found in the "Tools" or "Options" menu. Detailed information can usually be found on the webpage of the developer of a given browser.

Notice of changes

From time to time, we may change this Online Privacy and Cookies Policy. The effective date of this policy, as stated below, indicates the last time this policy was revised or materially changed. Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the policy.

Effective Date

18 June, 2015