Cardholders & Administrators
Find Your Dedicated Service Number:
Argentina
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Cardholders:
International:
Program Administrators:
+54 (11) 4329-1500 or 08107771500
argentina.citiservice@citi.com
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Australia
Cardholders:
Programme Administrators:
Email:
Austria / Österreich
Local:
International:
English: 24/7
German: 8am to 8pm (Monday to Friday)
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Belgium / Belgique / België
Local:
International:
English: 24/7
Dutch: 8am to 6pm (Monday to Friday)
French: 8am to 8pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Brazil
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Cardholders:
+55 (11) 3004-9401 (main cities)
International:
+55 (11) 3004-9402 (SAC)
Programme Administrators:
atendimentocorporativo@citi.com
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Bulgaria
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
China
Cardholders:
Programme Administrators:
Email:
Colombia
Cardholders:
Program Administrators:
Tech Support
English: 24/7
Costa Rica
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Cardholders:
Program Administrators:
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Czech Republic / Česká republika
Corporate Cards, Purchasing Cards or One Card
Local:
International:
VISA Gold, Gold Business, Classic, Business Electron
English: 24/7
Czech: 8am to 6pm (Monday to Friday)
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Department of Defense (DOD)
Department of Defense Cardholder Servicing:
800-200-7056 (Toll-free)
757-852-9076 (Collect/Outside US)
Agency Program Coordinator (APC) Servicing:
866-670-6462 (Toll-free)
757-853-2467 (Collect/Outside US)
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To learn more about CitiManager and for step-by-step video tutorials, click here
Denmark / Danmark
Local:
International:
English: 24/7
Danish: 8am to 6pm (Monday to Friday)
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To learn more about CitiManager and for step-by-step video tutorials, click here
Dominican Republic
Cardholders:
Program Administrators:
Tech Support
English: 24/7
Egypt
Local:
International:
English: 24/7
Arabic: 8am to 6pm (Sunday to Thursday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
El Salvador
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Cardholders:
Program Administrators:
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Finland / Suomi
Local:
International:
English: 24/7
Finnish: 8am to 6pm (Monday to Friday)
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To learn more about CitiManager and for step-by-step video tutorials, click here
France
Local:
International:
English: 24/7
French: 8am to 8pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Germany / Deutschland
Local:
International:
English: 24/7
German: 8am to 8pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Government Services Administration (GSA)
Cardholder Servicing:
1-800-790-7206 (Toll-free)
904-954-7850 (Collect)
Agency/Organization Program Coordinator (A/OPC) Servicing:
1-800-790-7206 (Toll-free)
1-904-954-7314 (Collect)
Cardholder FAQ and Program Administrator FAQ
Greece / Ελλάδα
Local:
International:
English: 24/7
Greek: 8am to 6pm (Monday to Friday)
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To learn more about CitiManager and for step-by-step video tutorials, click here
Guatemala
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Cardholders:
Program Administrators:
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Hong Kong
Cardholders:
English: 800 938 759
English: +852 3516 8235
Cantonese: 800 938 763
Programme Administrators:
English: 800 905 435
English: +852 2868 6611
Cantonese: 800 938 763
Email:
Hungary / Magyarország
Local:
International:
English: 24/7
Hungarian: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
India
Cardholder Customer Service:
000 800 050 8767 (+6568042767)
Programme Administrators:
000 800 050 8767 (+6568042767) PA Passcode: 87539247
Email:
Indonesia
Cardholders:
Programme Administrators:
Email:
Ireland
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Israel
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Italy / Italia
Local:
International:
English: 24/7
Italian: 8am to 8pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Japan
Cardholders:
Programme Administrators:
Email:
Note:
These contacts are for cardholders and programme administrators of Commercial Cards issued by Citibank, N.A. Tokyo branch. If your card is issued by another branch, please select the branch (country) and find your contact detail.
Kazakhstan / Қазақстан
Local:
International:
English: 24/7
Kazakh: 9am to 6pm (Monday to Friday)
Russian: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Kenya
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Kuwait
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Luxembourg
Local:
International:
English: 24/7
French: 8am to 8pm (Monday to Friday)
German: 8am to 8pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Malaysia
Cardholders:
Programme Administrators:
Email:
Mexico
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Cardholders:
Program Administrators:
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Netherlands / Nederland
Local:
International:
English: 24/7
Dutch: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
New Zealand
Cardholders:
Programme Administrators:
Email:
Nigeria
Local:
International:
English: 24/7
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To learn more about CitiManager and for step-by-step video tutorials, click here
Norway / Norge
Local:
International:
English: 24/7
Norwegian: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Pakistan
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Panama
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Cardholders:
Program Administrators:
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Peru
Cardholders:
Program Administrators:
Tech Support
English: 24/7
Philippines
Cardholders:
Programme Administrators:
Email:
Poland / Polska
Local:
International:
English: 24/7
Polish: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Portugal
Local:
International:
English: 24/7
Portugese: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Puerto Rico
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Cardholders:
Program Administrators:
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Cardholders:
Program Administrators:
Romania / România
Local:
International:
English: 24/7
Romanian: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Russia / Россия
Local:
International:
English: 24/7
Russian: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Singapore
Cardholders:
Programme Administrators:
Email:
Slovakia / Slovenská
Local:
International:
English: 24/7
Slovak: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
South Africa
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Spain / España
Local:
International:
English: 24/7
Spanish: 8am to 8pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Sweden / Sverige
Local:
International:
English: 24/7
Swedish: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Switzerland / Schweiz / Suisse / Svizzera
Local:
International:
English: 24/7
French: 8am to 8pm (Monday to Friday)
German: 8am to 8pm (Monday to Friday)
Italian: 8am to 8pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Taiwan
Cardholders:
Programme Administrators:
Email:
Thailand
Cardholders:
Programme Administrators:
Email:
Turkey / Türkiye
Local:
International:
English: 24/7
Turkish: 8am to 6pm (Monday to Friday)
To learn more about CitiManager and for step-by-step video tutorials, click here
Ukraine / Україна
Local:
International:
English: 24/7
Russian: 24/7
Ukrainian: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
United Arab Emirates
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
United Kingdom
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
USA
Local:
International:
English: 24/7
Vietnam
Cardholders:
Programme Administrators:
For Program Administrators, please key in this 8 digit code (when the IVR prompts for a card number) 87539247
