In this agreement, the term “Customer” shall mean customer of Citibank N.A. – Egypt’s Branch; “the Bank” shall mean Citibank; Services shall mean Citibank alerting services; (Citi alerting: messages sent to customer on his cell phone or to his e-mail box) as well as Citibank electronic banking services (Citibank Online: banking services offered via internet).
1. Render of services
Services will be available to customer at sole discretion of the Bank and the Bank shall be entitled (at any time without a need for notification or notice or giving any reason) to totally or partially halt the service whether such halt will be final or temporarily. Services at present are available only to customers having accounts at any branches of Citibank in the Arab Republic of Egypt.
2. Alerting Messages Service (CitiAlert)
Short messages sent to customer’s cell phone or to his e-mail. Alerting messages are sent to the customer having a connection with cell telephone networks (GSM) or with Internet.
a. Customer declares that he is aware that his cell phone must be at once/ Reception mode in order for him to receive alerting messages. Should the customer’s cell phone be turned off or out of the service coverage area for more than 48 hours (as of the time the message transmitted by the Bank), the transmission / sending process will be automatically cancelled and customer will not be able to receive the message.
b. CitiAlert service will be temporarily suspended in the instance of failure to send alerting messages to customer’s cell phone for 10 consecutive times until customer re-activates Citi Alert service.
3. Banking Services via Internet (Citibank Online)
a. Citibank provides customers of this service a facility to perform an array of the banking transactions on their accounts at the Bank via Citibank web site on the Internet.
b. If the Customer decides to use this service, he will choose a User Name and Password. The User Name and Password will be used to ensure the customer’s digital identity on Citibank Online Service.
c. Customer confirms that he is fully aware that the use of his User Name and Password will have the same legal consequences/ effects resulting from the signing of documents, and therefore he agrees as follows:
• Commitment not to disclose his User Name and Password and to act diligently so as not to have such number disclosed to any person or through any person.
• Full liability for all transactions performed by use of his User Name and Password whether such transactions are carried out with or without his knowledge. In the instance of loss or theft of the User Name and Password or of its disclosure to any other party, customer shall be held liable for any unlicensed transactions performed until the Bank (premises) has received a written notification to this effect by the customer of the loss / theft of the User Name and Password.
• Under no event the Bank shall be held liable for any fraudulent or unlicensed use via Internet of the customer’s User Name and Password
• The Bank reserves its right to refuse processing / carrying out any transaction on customer’s accounts if the Bank finds out at its sole discretion that the User Name and Password has been misused or being used in unlicensed purposes. The Bank’s decision is not subject to negotiation or contention/disputation.
• Customer shall be solely liable for maintaining his cell phone, e- mail, and passwords of his equipment.
4. By virtue of this agreement and upon the customer’s request and / or according to the Bank‘s choice, the Bank has agreed to provide customer with banking transaction services / credit cards through Citibank electronic banking services and Citi Alerting messages services. Therefore, customer agrees that the instructions issued electronically by him through Citibank Online Service will have the same legal consequences/ effects of the instructions issued in writing by him.
5. Services shall cover all customer’s accounts such as saving accounts, current accounts, deposits, loans, credit cards and other existing accounts or accounts to be opened in the future by customer at Citibank within the best efforts available at the Bank and at its sole discretion.
6. Costs resulting from using the Internet, telephone line, and cell phone will be borne only by the customer without any liability on the part of the Bank.
7. In the instance of a joint account and as per the customer’s request as a supplementary service, the Bank will agree to make available the banking services via internet to all parties of the joint account as well as to the authorized signatories; provided, however, any instructions issued by any party of the joint account and / or by any authorized signatory shall be binding to other parties of the account and that the Bank shall act accordingly without any liability on its part.
8. Citibank Online Service will be offered free of charge, whereas Citibank Alerting Service will be offered against specific subscription fees according to the prices posted by the Bank. The Bank is entitled at its sole discretion to charge new fees or to amend the existing fees (whether to increase or decrease it) provided that the customer shall be notified of such amendment prior to application thereof. Fees will be deducted / debited from the account specified by customer or from any other accounts customer has at the Bank.
9. The Bank reserves its right in performing any amendment regarding the service specifications without a need to notify customer thereof; and customer shall be responsible for the specifications available which will be posted on the Bank’s website in Internet.
10. The Bank shall confirm its receipt of any instructions sent by customer on the best efforts basis and as promptly as possible. However, the Bank shall not be responsible for any delay that takes place in confirming receipt or not confirming receipt of such information / instructions.
c. Customer confirms that he is fully aware that the use of his User Name and Password will have the same legal consequences/ effects resulting from the signing of documents, and therefore he agrees as follows:
• Commitment not to disclose his User Name and Password and to act diligently so as not to have such number disclosed to any person or through any person.
• Full liability for all transactions performed by use of his User Name and Password whether such transactions are carried out with or without his knowledge. In the instance of loss or theft of the User Name and Password or of its disclosure to any other party, customer shall be held liable for any unlicensed transactions performed until the Bank (premises) has received a written notification to this effect by the customer of the loss / theft of the User Name and Password.                                    <<Back            Page 1 2 3 4 5            Continue>>