Egypt’s
CitiPhone provides world class service to Customers
• Full access to all banking operations.
• Accurate, detailed information on any and all
Citibank services and products.
• Application request handling.
• Immediate response to inquiries at initial point
of contact.
•The handling of complaints and disputes in a courteous
and professional manner.
These services are provided by a dedicated
and empowered team of CitiPhone Officers, along with a user-friendly
Interactive Voice Response system through continuous measurement
against established benchmarks.
+202 2618 6200 – For Customers calling from
abroad*
* International call rates apply
What
is the Interactive Voice Response?
The Interactive Voice Response (IVR) is a "Self service"
option where you can access a User Friendly menu to perform
a wide range of requests/transactions. The Interactive Voice
Response operates through a Telephone Personal Identification
Number (TPIN) of your own choice, and known only by you.
You may input your card number at the beginning of the call
followed by your TPIN in order to reach the menu for self
service.
Interactive
Voice ResponseCall Tree:
Click
Here to view IVR call tree for your convenience. You
may easily follow the steps to reach the option and/or service
you need. Through the Interactive Voice
Response, a customer can:
• Inquire about his/her balance for Credit card/ Bank
account(s).
• Generate/change T-PIN.
• Issue an APIN for Credit card/Debit Card.
• Request a Credit card/ Banking Statement by fax/mail.
• Report Lost or Stolen Cards.
• Request additional forms by fax/mail.
• Receive Information on 24 hr banking services.
• Transfer to a CitiPhone Officer.
• Transfer between your banking accounts.
• Request a check book.
• Pay for your credit card from your banking account.
CitiPhone
Banking
Bank
on the phone!
Citiphone is a 24 hours a day, 7 days a week service, that
allows you to take care of most banking needs at your convenience
and lets you feel secure while you access information or give
instructions over the phone.
The IVR allows our customers to benefit
from 24 hours, 7 days a week access to account information
and inquiries. This is in addition to a wide range
of features and services that may meet your needs.
Citibank
Egypt has obtained the Internet Banking Service License No.7
from the Central
Bank on 27th of March 2003. Citibank
Egypt is being regulated by the Central Bank of Egypt.
