20. Total debit balance including all charges and fees
of the card account shall become due and payable immediately
in the event of card cancellation, bankruptcy, loss
of capacity or demise (of the cardholder). In these
instances, the card may not be used and must be delivered
immediately to the Bank and the existing card balance
be immediately settled. In case card member is delinquent
for more than 60 calendar days past due, EIP will be
cancelled and the entire EIP outstanding balance will
become payable.
21. The Bank shall have the right to retain/ withhold
for a period of ninety (90) calendar days any credit
balances related to the card holder’s accounts
after having returned the card to the Bank or expiry
thereof and shall also be entitled to settle any existing
balances available in the card account by debiting such
accounts.
22. Payment may be made at any branches of Citibank
in Egypt or at any other location designated by the
bank for payment. Payment shall be made in Egyptian
Pound and the following payment methods shall be acceptable:
a. Cash payment (monies are not to be sent by mail)
b. Checks issued for order of Citibank – account
number of the card. In this instance the value will
be credited (after deduction of charges) to the card
holder account immediately following collection thereof.
c. Cash transfer to the card number of the card holder
d. Permanent instructions from the cardholder to debit
/ deduct the amount due (of the card number) from his
accounts with the bank.
23. The cardholder shall notify the bank in writing
of any change related to his address or to any other
information provided for in this application; and shall
be committed for payment on the payment due date even
in the instance his account statement has been subject
to a postal delay. Any notification dispatched to the
cardholder on the most recent address recorded by the
bank shall be deemed duly served and shall come into
effect.
24. The cardholder may at any time cancel his card by
notifying the Bank in writing (of his intention to do
so), and must return his card or any other supplementary
cards attached with such notification. Cardholder will
remain liable for payment of the amounts due resulted
from his use of the card according to the conditions
herein. The Bank may cancel, recover or discontinue
renewal of the card without a prior notice to or consent
of the cardholder and without giving any reasons.
25. The cardholder shall immediately notify the Bank
should his card be lost or stolen as follows: (name,
card number, expiry date, date and time of the card
loss). He must contact immediately Citibank Egypt to
report the loss incident and to be followed by a written
confirmation signed by the cardholder indicating the
aforesaid details. The cardholder will remain responsible
for all amounts set forth on the sales and cash withdrawal
advices/ receipts or otherwise/ other transactions effected
by the card until the date / time on which the bank
has received a written notification that such card has
been lost. Moreover, a report for the incident is to
be filed at the police station, a copy of which is to
be handed to the Bank. The cardholder shall refrain
from using the card, which he reported lost and shall
return it to the Bank in the event he finds such card.
26. The Bank shall have the right to inform any third
party of the data related to the card holder’s
accounts when deemed proper by the Bank and shall be
entitled to issue / generate any special data related
to the card holder’s accounts or records abroad.
27. The Bank shall be entitled at any time and at its
sole discretion to totally or partially assign, transfer
and sell to a third party in any manner whatsoever any
of its rights under this agreement or under any other
instrument related to the card without a need to have
the card holder’s consent.
28. The Bank shall be entitled to record the telephone
calls of the cardholders when they contact Citibank
Egypt or when cardholders are contacted by Citibank
staff.
29. The card holder can give instructions related to
transfer of monies or to banking transactions pertaining
to the his credit card accounts via facsimile machine,
Citibank Online, telephone, telex, mail or to hand it
to the Bank by a dispatcher. The Bank shall be entitled
for any reason whatsoever and at its sole discretion
to effect or not to effect the instructions sent by
any of the aforesaid methods. The Bank shall also have
the right to verify the authenticity of such documents
or instructions by any means the Bank deems appropriate.
The cardholder agrees and confirms that these transactions
are effective whether they are carried out by the original
or supplementary card holder and may not object to it
by any way of objections.
30. For the purpose of Insurance only: I hereby declare
that I am less than sixty four (64) years old, capable
of work, not suffering from any type of total or partial
disability and that I have not been suffering during
the said period from any critical surgery related to
cardiac or varicose or severe blood pressure or cancer
or diabetes or kidney and liver failure or pneumonia.
31. The Bank reserves its right to amend and change
such terms and conditions from time to time and shall
notify the cardholder of such amendments by mail. Use
of the card following enforcing such amendments (whether
or not cardholder has received them) shall be deemed
as an acceptance by the cardholder of such amendments
that therefore become binding.
32. This agreement shall be subject to the Egyptian
Laws and any dispute arises out in connection with its
interpretation or execution shall be subject to the
jurisdiction of Egyptian Courts with all its degrees.
Expatriates shall accept the Arabic text submitted by
Citibank to the said courts.
33. The cardholder allows the Bank to notify him of
any data/ statements deem proper by the Bank via SMS/
messages on his cellular phone, email box, or by mail
to his address.
34. Upon signing the credit card application and for
the purpose of facilitating the decision making process
by the Bank regarding this application, the applicant
grants the Bank the right to collect all related and
necessary information and data whether such information
or data is of financial nature or otherwise, or whether
has been collected from banks operating in Egypt or
abroad. The applicant also permits the Bank to share
the information and data obtained from any third party
whether in Egypt or abroad. In the instance of disapproval
of the application submitted for issuing a credit card
or should the applicant decide for any reason whatsoever
to discontinue the credit card process (to obtain the
credit card) following his receipt of bank’s approval
letter, the applicant will have the right to recover
the supporting document submitted by him in this connection
within ten calendar days from the date of his receipt
of the Bank ’s approval or disapproval letter,
and that after such period prescribed the Bank shall
not be liable for or committed to return such documents.
35. If the borrower fails to pay any due amounts according
to this agreement, the Bank will have the right to deduct
those amounts from any other accounts of the borrower
at any branch of the Bank’s branches or dispose
of any documents or guarantees.
36. The Bank has the right to terminate the agreement
if the borrower is dismissed of his work, his salary
is suspended or cancelled, his working permit / residency
permit expires or canceled or if he is a foreigner.
37. Easy Payment Plan (EPP):
a. The Easy Payment Plan is offered to eligible cardholders
to convert the payment of purchase and / or cash advances
to equal monthly installments with a pre-selected tenor.
b. To calculate the EPP monthly installment, the transaction
amount is divided by the payback tenor selected by the
customer. To this amount, the monthly finance charge
is added which is calculated as a percentage of transaction
amount.
c. The outstanding principal is deducted from the available
credit limit. The total of the principal installment
and the finance charge are billed as the EPP installment
in the monthly statement until the end of tenor period.
38. The Bank will be authorized to apply the payments
made by the customer against a specific payment hierarchy.
All the payments that Citibank receives from cardholder
will be applied in the following order of priority:
Principal portion of purchases, cash EPP and ALOP, Cash
withdrawal interest billed not paid, cash withdrawal
service charge billed not paid, purchases interest billed
not paid (including interest portion of purchase and
cash EPP and ALOP), purchases service charge billed
not paid, purchases past due and over limit fees, purchases
insurance billed not paid, membership fees billed not
paid, cash withdrawal balance requested in the statement,
purchases balance requested in the statement including,
cash withdrawal current month balance, purchases current
month balance.
39. In case you make payment on your credit card that
is in excess of your billed amount, the Bank reserves
the right to reject and return the same excess amount
through the appropriate means of refund and as per the
Bank’s procedures.
Terms and conditions (from 40 to 46) shall be applicable
only to Citibank Vodafone Credit Card:
40. The cardholder will be granted reward points for
using the card; Citibank shall reserve its right in
amending all details of rewards program and the cardholder
will be notified by mail of such amendments which include
but not be limited to number of points of granted for
volume of use, value of the points granted, and conditions
for redeeming such points.
41. Citibank reserves its right to halt granting and
redeeming the said points without giving any reasons.
42. Citibank shall not be held liable for any disagreements
or disputes which may arise out between the cardholder
and Vodafone in any matters related to the card.
43. Citibank is permitted to obtain the information
related to the volume of the card holder’s invoices
and his regularity in payment and any other information
as deemed necessary by Citibank.
44. Citibank reserves its right at its sole discretion
in converting the Citibank Vodafone Credit Card into
“an ordinary “ Citibank Credit Card in instance
of the card cancellation for any reason whatsoever.
45. The right of cardholder will be forfeited in (having)
a Citibank Vodafone credit card should he terminate
his subscription with Vodafone and Citibank will be
entitled at its sole discretion to convert him into
the ordinary Citibank credit card.
46. In case the applicant of this type of card is one
of Citibank ordinary credit cardholder, customer shall
not request the Bank to return any annual fees for his
previous credit card.
Citibank Terms & Conditions to offer Advanced Loan
On Phone (ALOP)
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