Since 1 February 2012, the Istituto Nazionale della Previdenza Sociale (INPS) has partnered with Citi to provide pension benefit payments for pensioners, who like yourself, reside abroad.

Second proof of life campaign 2022

The 2nd Proof of Life campaign starts on 14th September, 2022, for pensioners residing in Europe, Africa and Oceania. It will terminate on 12th January, 2023.

The forms for the new Proof of Life Campaign will be posted from the campaign’s starting date and, depending on your country of residency, the delivery times may vary.

MTCN through automated response

We have implemented a new option for INPS pensioners collecting a monthly pension rate via Western Union, whereby the caller can retrieve their MTCN through the answering machine without waiting time 24 hours a day, 7 days a week.

Make sure to select option 2 after the language selection and input the following:

1. 15 digits INPS Pension Number. Retrievable in any communication from INPS
2. 12 digits Citi Pensioner ID number which is located on the top right-hand corner of all letters sent by Citi
3. 8 digits of your date of birth in the following format: 2 digits for the day, 2 digits for the month and 4 digits for the year. For example, for 1st of May 1948 please enter 01051948
4. Usual method of payment (as instructed by the answering machine)

This option can be used by pensioners included in the cash conversion.

Proof of life certification through video call

INPS pensioners can now also be certified by their Consulates and Patronato via video-call without the need to attend in person.

For more information you may consult following link to the INPS website: