Since 1 February 2012, the Istituto Nazionale della Previdenza Sociale (INPS) has partnered with Citi to provide pension benefit payments for pensioners, who like yourself, reside abroad.
The 2020 Proof of Life campaign ended on May 7th, 2021. The localization of payments at Western Union involves the June 2021 pension payment for those individuals that did not provide a valid Proof of Life certificate within the established timeframe.
Consequently, those individuals that will collect said payment by June 18th 2021 (within the timeframe necessary for Citibank to process the July transaction) will have successfully completed the Proof of Life requirement, and the subsequent payments will be made via the previous payment method.
In the event that the June payment is not picked up within the aforementioned timeframe, the subsequent payments may be suspended, and can only be reinstated either by completing the paper based Proof of Life certification, or by picking up the June 2021 payment.
The first proof of life campaign of 2021 has commenced in May and will terminate on 7 September 2021. It will include pensioners residing in the following countries:
Europe (Andorra, Austria, Belgium, Cyprus, France, Germany, United Kingdom, Greece, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Netherlands, Portugal, Monaco, Spain, Switzerland, Isle of Man, Jersey); Africa (Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Democratic Republic of the Congo, Ivory Coast, Egypt, Eritrea, Ethiopia, The Gambia, Ghana, Kenya, Madagascar, Mali, Morocco, Mauritius, Mozambique, Namibia, Niger, South Africa, Réunion Island, Senegal, Seychelles, Swaziland, Tanzania, Tunisia, Uganda, Zimbabwe, Guinea, Rwanda, Sierra Leone),Oceania (Australia, New Caledonia, New Zealand, Fiji, Netherlands Antilles, Tonga, Papua New Guinea).
Please note that, depending on the circumstances, some pensioners from the above countries may have been excluded from the campaign by INPS or included although not residing in the aforementioned countries.
Please visit the web site for further information concerning the location of the nearest Patronato/Consulate, in case you wish to rely on their support concerning the proof of life campaign certificate.
Please be advised that there will be no longer the option to receive INPS payments through cheques in Belgium, Austria and Tunisia, hence where applicable, payment method will be changed to Western Union pick up in place of cheques, starting from June 2021.
Please be advised that the amount of the pension to be paid is determined by INPS.
Upon receipt of the instruction from INPS, Citi will pay the exact amount indicated by the pension provider. If the pension is paid in local currency, the exchange rates applied will be available on the Citi/INPS website.
If you would like to receive more information about the amount of your pension, please contact INPS directly.
Please note that the time required for the pension to be credited in your current account depends on the beneficiary bank. We invite you to contact Citi only if you did not receive your payment within your account by midnight on the given day.