Since 1 February 2012, the Istituto Nazionale della Previdenza Sociale (INPS) has partnered with Citi to provide pension benefit payments for pensioners abroad.

End of proof of life campaign – August 2026 Cash conversion to Western Union

The first 2026 Proof of Life campaign has ended. Pensioners included in the campaign who haven’t provided a valid certificate might receive a letter via post by the second half of August to collect their August pension in a Western Union point, if this is possible in their country. This is to give a further chance to get certified through the collection in person.

This does not apply to Venezuela , as the campaign has been extended until September.

For more information, please consult:
Messaggio numero 3863 del 19-12-2025 | Dettaglio di Circolari, Messaggi e Normativa | INPS

Address via phone / email no longer accepted

For security reasons, Citi can no longer accept change of address requests via email or phone.

If you need to update your address, please contact your local INPS branch or the Citi INPS Pensioner Support Team.

To guarantee uninterrupted receipt of your Citi forms and to prevent any potential interruptions in your pension payments, all pensioners living outside of Italy are strongly reminded to:

• Regularize your residency status at your local Italian consular offices.
• Italian citizens abroad: please ensure you are registered with AIRE (Anagrafe Italiani Residenti all’Estero).

By taking these steps, you can help us ensure that your essential documents reach you promptly and your pension payments continue without interruption.

MTCN through automated response

We offer the option for INPS pensioners collecting a monthly pension rate via Western Union, whereby the caller can retrieve their MTCN through the answering machine without waiting time 24 hours a day, 7 days a week.

Call numbers at the bottom of the page, select option 2 after the language selection and input the following:

1. 8 digits INPS Certificate Number. Retrievable in any communication from INPS
2. 12 digits Citi Pensioner ID number which is located on the top right-hand corner of all letters sent by Citi
3. 8 digits of your date of birth in the following format: 2 digits for the day, 2 digits for the month and 4 digits for the year. For example, for 1st of May 1948 please enter 01051948
4. Usual method of payment (as instructed by the answering machine)

This option can be used by pensioners included in the POL campaign cash conversion.