Citi Overseas Pensions to Italian Retirees

Since 1 February 2012, the Istituto Nazionale della Previdenza Sociale (INPS) has partnered with Citi to provide pension benefit payments for pensioners, who like yourself, reside abroad.

End of proof of life campaign – February 2024 Cash conversion to Western Union

The second 2023 Proof of Life campaign ends on the 18th January. Pensioners included in this campaign who haven’t provided a valid certificate might get their February pension (in it’s paid) converted to Western Union collection, if this is possible in their country. This is in order to give a further chance to get certified through the collection of payment. These pensioners will receive a letter with the instructions on collection and will need to proceed as soon as possible, so not to have their payments suspended. Standard Proof of Life certification will also still be available.

We remind you that Western Union is no longer available in Brazil therefore pensioners residing in this country who haven’t provided valid Proof of Life, will have their payments suspended.

For more information, please consult:

Portale Inps - Dettaglio di Circolari, Messaggi e Normativa

Arrears claim

In case of payments not received due to the delay with the certification, pensioners must contact their local INPS branch for the reissue.

MTCN through automated response

We offer the option for INPS pensioners collecting a monthly pension rate via Western Union, whereby the caller can retrieve their MTCN through the answering machine without waiting time 24 hours a day, 7 days a week.

Call numbers at the bottom of the page, select option 2 after the language selection and input the following:

  1. 8 digits INPS Certificate Number. Retrievable in any communication from INPS
  2. 12 digits Citi Pensioner ID number which is located on the top right-hand corner of all letters sent by Citi
  3. 8 digits of your date of birth in the following format: 2 digits for the day, 2 digits for the month and 4 digits for the year. For example, for 1st of May 1948 please enter 01051948
  4. Usual method of payment (as instructed by the answering machine)

This option can be used by pensioners included in the cash conversion.

Proof of life certification through video call

INPS pensioners can now also be certified by their Consulates via video-call without the need to attend in person.

For more information you may consult following link to the INPS website:

Portale Inps - Dettaglio di Circolari, Messaggi e Normativa