Since 1 February 2012, the Istituto Nazionale della Previdenza Sociale (INPS) has partnered with Citi to provide pension benefit payments for pensioners, who like yourself, reside abroad.

Second proof of life campaign 2022 – Cash Conversion

The second 2022 Proof of Life campaign ended on January 12th 2023. The localization of payments at Western Union may involve the February 2023 pension payment (if due) for those individuals that did not provide a valid Proof of Life certificate within the established timeframe.

Subsequently, those individuals that will collect said payment by February 16th (within the timeframe necessary for Citi to process the March transaction) will have successfully completed the Proof of Life requirement, and the subsequent payments will be made via the previous payment method.

In the event that the February payment is not picked up within the aforementioned timeframe, the subsequent payments may be suspended, and can be reinstated by picking up the February payment before it expires.

With regards to any payments not issued until the reactivation of your profile, you will need to contact the INPS office that manages your pension to claim the suspended payments or the INPS contact centre 0039 06 164 164.

MTCN through automated response

We have implemented a new option for INPS pensioners collecting a monthly pension rate via Western Union, whereby the caller can retrieve their MTCN through the answering machine without waiting time 24 hours a day, 7 days a week.

Make sure to select option 2 after the language selection and input the following:

1. 8 digits INPS Certificate Number. Retrievable in any communication from INPS
2. 12 digits Citi Pensioner ID number which is located on the top right-hand corner of all letters sent by Citi
3. 8 digits of your date of birth in the following format: 2 digits for the day, 2 digits for the month and 4 digits for the year. For example, for 1st of May 1948 please enter 01051948
4. Usual method of payment (as instructed by the answering machine)

This option can be used by pensioners included in the cash conversion.

Proof of life certification through video call

INPS pensioners can now also be certified by their Consulates and Patronato via video-call without the need to attend in person.

For more information you may consult following link to the INPS website: