Some of the documentation is different for London and Jersey clients because they fall under different regulators – The Financial Conduct Authority (FCA), Central Bank of Ireland (CBI) and The Jersey Financial Services Commission (JFSC). Where this is the case we have made it clear which documents apply to which centre.
If you have any questions on our important documents please contact your Relationship Manager or contact us in whichever way suits you best.
Please Note: There are two legal entities available in our London centre (Citibank N.A., London Branch and Citibank Europe plc, UK Branch). Clients are booked into the appropriate entity according to their residency and other individual circumstances.
If you want to apply for an account you can do so by following our simple application process.
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The General Terms and Conditions explain in detail all the important information you should know before joining Citi International Personal Bank.
Our Best Execution Policy explains how we consistently work to achieve the best possible prices and results for you on any financial order you place with us.
The Conflicts of Interest Policy outlines the procedures we have in place to identify, consider and manage potential conflicts of interest, and protect the integrity of our relationships with retail, institutional and other clients.
Citibank N.A., London Branch
Important Information – Effective from 20 June 2016
Citibank Europe plc, UK Branch
Important Information – Effective from 20 June 2016
Citibank N.A., Jersey Branch
Important Information – Effective from 5 January 2017
Fee Schedule – Effective from 20 June 2016
If you are taking out an investment product with us it is important that you understand what type of advisory services we offer as well as the type of fees we charge. The documents below explain the ‘key facts' about our offshore investment services.
Key facts for NA., London Branch
Key facts for Citibank N.A., Jersey Branch
Key facts for Citibank Europe plc, UK Branch
We make it easy for you to transfer funds across the world, securely and quickly. For more information refer to our global fund transfers section.
Transferring Funds information for Citibank N.A., London Branch clients (922kb)
Transferring Funds information for Citibank Europe plc, UK Branch clients
Transferring Funds information for Citibank N.A. Jersey Branch clients (917kb)
Understanding what you want from us and your thoughts on our service is vital to us. We want to ensure we are continually providing the best service possible.
Read detailed information on our complaints policy:
Complaint process for Citibank N.A., London Branch clients
Complaint process for Citibank Europe plc, UK Branch clients
Complaints process for Citibank N.A. Jersey Branch clients (407kb)
There are currently no translated documents available online, but documents will be uploaded as they are ready. In the mean time, to find out the contact details of a Relationship Manager that speaks your language, please visit our multi-lingual page.