2017 Global Citizenship Report Executive Summary

CASE STUDY Voice of the Employee Survey Our Engagement Index, which measures employees’ sentiments regarding opportunities for growth, job alignment with skills and perception that the company is making the changes necessary to compete, increased from 76 percent in 2016 to 78 percent in 2017. CASE STUDY Citi Signs the Women in Finance Charter In July 2017, Citi joined a growing list of financial services firms in the UK in signing the UK Treasury’s Women in Finance Charter, a voluntary agreement that companies will take key actions toward perma- nent and sustainable change for gender diversity at senior levels in the industry. We have set an initial goal to have 30 percent of our senior management roles held by women by 2025 in the Europe, Middle East and Africa region. We are also working to create better gender balance by recruiting equal numbers of men and women into our graduate programs. You can learn more about our Women in Finance Charter targets on our website. 2 1 Citigroup, Inc., Women in the Economy II (November 2017), page 3, https://ir.citi.com/rxehymXStWqV7Y6S58ExJLPdJPjqZicwdoxqT%2Fc0qDsBMFxbL%2FzcJiG%2FgKE%2BRxwHcad8oQrgD1w%3D. 2 http://citigroup.com/citi/about/countrypresence/data/emea_diversity.pdf Together we can build a more inclusive culture by accepting our differences and by using those differences to drive change and progress, thereby making Citi a truly global bank and giving the best service to our clients.  – Juliana Gonzalez Clavijo, Citi Latin America Unconscious Bias Training Expands We expanded our Building an Inclusive Culture training, which helps colleagues recognize unconscious bias and take actions to improve on-the-job decision-making that supports Citi’s culture of leadership, ethics and inclusion. After reaching 54,000 employees during the pilot phase, we made the online training available to all employees in 2017. Over 80 percent of our employees have completed this training to date. What’s Ahead Achieving our goals on talent and diversity will require active engagement at all levels of the company. We will continue to use data to inform our efforts and engage stakeholders that keep us accountable. We will also continue working with the UN on initiatives that advance gender equality, including with Citi senior leaders serving on the UN High Level Panel on Women’s Economic Empowerment and the UN Women’s Global Innovation Coalition for Change. In 2018, Citi signed the UN Women’s Empowerment Principles (WEP), which promotes the equal and full inclusion of women in society, the economy and in the workplace. Citi 2017 Global Citizenship Report Executive Summary 13