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Client Service

The team is ready to assist you from Monday till Friday from 8:30 a.m. till 5:00 p.m. (for credit card assistance 24 hours a day).

Following services are offered:

Client Service for Commercial Banking

Customer line : +420 233 062 566, +420 233 061 530

Šimon Hrabák

Client Service Manager
+420 233 062 737

Zuzana Plassová

Client Service Officer
+420 233 062 767

Lucie Jadrná

Client Service Officer
+420 233 062 576

Ondřej Macháč

Client Service Officer
+420 233 062 566

Client Service for Large Corporate Companies and Subsidiaries of Foreign Multinational Companies

Martina Vančáková

Country Client Experience Head
+420 233 061 491

CitiService

Martina Koláčková

Senior Client Service Officer
+420 233 061 846

Jana Nováková

Client Service Officer
+420 233 061 632

Tomáš Mrlík

Client Service Officer
+420 233 061 601

Digital Client Support

Michal Ott

DCS Specialist
+420 233 061 900

Janos Zombori

DCS Specialist
+420 233 061 900

Jiří Dušánek

DCS Specialist
+420 233 061 900


Former consumer banking customers of Citibank Europe plc

The transfer of retail banking products and credit cards of Citibank Europe plc in the Czech Republic to Raiffeisenbank was carried in 2016

If you have any question regarding the product, which have been transferred, pls contact Raiffeisenbank:

Our telephone bankers are available on working days between 9 a.m. and 3 p.m. to provide more information to former retail banking clients of Citibank Europe plc in the Czech Republic on the customer line 233 06 1602 or via email czechretail@citi.com.