Contacts

The team is ready to assist you from Monday till Friday from 8:30 a.m. till 5:00 p.m. (for credit card assistance 24 hours a day).

Following services are offered:

Support when making your payments
Information about account balances and operations
Information about product offers
Easy access to Citibank experts and specialists
Investigation of client complaints
Solution of internet banking issues
Client line in case of lost or stolen VISA payment card (card blocking): +420 233 061 122
Client line for VISA payment card activation: +420 233 061 133
Emergency issuance of VISA payment card, emergency cash - VISA Global Customer Assistance Service - List of contacts here
In case of insured event – Assistance service: +420 221 586 687

Client Service for Commercial Banking

Client service contact:

Bucharova 2641/14, 158 02 Prague 5 – Stodůlky
Phone: +420 233 062 330
E-mail: smeservis@citi.com

Šimon Hrabák

Client Service Manager

Zuzana Plassová

Client Service Officer

Lucie Jadrná

Client Service Officer

Ondřej Macháč

Client Service Officer

Client Service for Large Corporate Companies and Subsidiaries of Foreign Multinational Companies

Martina Vančáková

Country Client Experience Head
E-mail: martina.vancakova@citi.com

CitiService

Client service contact:

Bucharova 2641/14, 158 02 Prague 5 – Stodůlky
Phone: +420 233 061 632
E-mail: citiservice.czech1@citi.com

Jana Nováková

Client Service Lead

Tomáš Mrlík

Senior Client Service Officer

Tereza Tobolová

Client Service Officer

Dana Naňková

Client Service Officer

Lenka Charvátová

Client Service Officer

Monika Hlúbiková

Client Service Officer

Digital Client Support

Client service contact:

Bucharova 2641/14, 158 02 Prague 5 – Stodůlky
Phone: +420 233 061 900
E-mail: ebhelpdesk.czech@citi.com

Michal Ott

DCS Specialist

Janos Zombori

DCS Specialist

Jiří Dušánek

DCS Specialist

Former consumer banking customers of Citibank Europe plc

The transfer of retail banking products and credit cards of Citibank Europe plc in the Czech Republic to Raiffeisenbank was carried in 2016

If you have any question regarding the product, which have been transferred, pls contact Raiffeisenbank:

Raiffeisenbank a.s., Hvězdova 1716/2b, P. O. BOX 64, 140 78 Praha 4
e-mail: info@rb.cz , www.rb.cz
information services and telephone banking: 800 900 900

Our telephone bankers are available on working days between 9 a.m. and 3 p.m. to provide more information to former retail banking clients of Citibank Europe plc in the Czech Republic on the customer line 233 06 1602 or via email czechretail@citi.com.