Share the happiness!
Please ensure that you do not disclose your bank account or credit/debit card number, CVV (3 digit code on the back of your card), one time password and PIN to anyone through any means.
As part of our governing regulations, banks are required to maintain updated customer information. Please click here to share your latest Emirates ID data with us.
Complaints and requests
Please visit Citi Online, click 'Service Center', select 'Write to us' and raise a complaint or request.
- We will resolve with-in 4 working days and will get in touch with you either through phone or your registered email address
- Please be patient in case of complaints related to partner offers, wealth management, the credit bureau and technical problems, these may take longer.
You can also contact our 24 hour Citiphone Banking Service on +97 14 3114000.
CitiPhone
Call our 24-hours CitiPhone Banking Services:
- Citigold clients : +971 4 311 4653
- All others : +971 4 311 4000
For payment related queries:
- Call collections desk on +971 4 352 7111 or write to us at citibank.uae.service@citi.com
- Timing : 09:00am to 17:00pm, Sunday to Thursday,
Online Banking
To register:
- Download the Citi Mobile app from www.citibank.ae/mobile or
- Visit www.Citibank.ae and set up your user ID and password through Citibank.ae/register
The user ID and login is the same on Citi Mobile app and Citi Online. Got a question, visit Citi Mobile or Citibank Online and click to view our FAQs.
