How to Pay

Deposit cash or a check into an ATM* to pay your credit card. You don’t even need to have your card with you at the time of payment!

When paying by check at our ATMs, please ensure that the payment is made two days before the due date. This will ensure that your check is cleared before the payment due date in order to avoid finance charges and late fees.

Click here to find an ATM location near you. Please follow the below steps for making payments.

With your Citi Credit Card
Without your Citi Credit Card

• Insert your Citi Credit Card into the ATM
• Enter your 4 digit ATM PIN
• Select your preferred language (Arabic or English)
• The next screen asks 'what would you like to do today'. Please select 'Online Payment'
• The next screen will ask you 'what would you like to deposit'. Click on 'Cash' or 'Check' and click next
• Deposit cash or check
• Please confirm the amount displayed on the screen
• The next screen asks you 'would you like a receipt'. Please select as required.
• Once your payment is completed please collect your Citi Credit Card

• Touch the ATM screen or press any key
• Select your preferred language (Arabic or English)
• The next screen asks you 'what would you like to deposit' Click on 'Cash' or 'Check' and click next
• Enter your 16 digit credit card number and
• Now deposit 'cash' or 'check'
• Please confirm the amount displayed on the screen
• The next screen asks you 'would you like a receipt'. Please select as required
• Your transaction will be processed

Disclaimer
*Only Cash deposit machines will accept payments

Set up a Direct Debit payment from your Citi bank or non-Citibank account and ensure that your credit card balance is paid regularly and conveniently every month.

How to set up Direct Debit from your Non-Citibank Account
How to set up Direct Debit on Citibank Online

A Direct Debit payment instruction is a financial transaction, in which, based on your instruction Citi will automatically receive the payment towards your Citi Credit Card from the registered bank account on the due date.

Direct Debit Instructions are normally used for making recurring payments, where the payment amounts vary from one payment to another.

Please maintain sufficient funds in your account to pay your credit card monthly due. In the event of any shortfall against the statement due, you will be liable for any late fee and finances charges incurred as per the Schedule of Fees and Charges available on www.citibank.ae.

Enroll for the direct debit facility from your bank Account within the UAE. You can conveniently download the direct debit form from the Download Center. Fill in the required details, and mail it to us at :

CITIBANK
DIRECT DEBIT CREDIT CARDS
P.O.BOX 749
DUBAI, U.A.E
Or, submit it at any Citibank branch/ Financial centers.

Please note that the payee bank may apply charges.

To learn how you can set up direct debit transactions using Citibank Online, our secure online banking system, please View this demo. To set up Direct Debit through Citibank Online, click here.

You can also pay your Citi Credit Card balance at an exchange house through the UAE Funds Transfer System (UAEFTS). Please ensure that the exchange house supports Citibank payments.

UAEFTS is the Real Time Gross Settlement system of the United Arab Emirates, hosted by the Central Bank of the UAE. The system facilitates the transfer of funds between banks and other financial institutions in the UAE via their accounts held with the Central Bank.

Please note that the exchange house may levy a transaction fee for accepting the payment.

Enroll for the direct debit facility from your Bank Account within the UAE. This will ensure that your credit card payments are cleared on your credit card's due date. You can conveniently download the direct debit forms from the Download Center, fill in the required details, and mail it to us at :

TO
CITIBANK
DIRECT DEBIT CREDIT CARDS
P.O.BOX 749
DUBAI, U.A.E

Or, submit it at any Citibank branch/ Financial centers.

A Direct Debit payment instruction is a financial transaction in which, based on your instruction, Citi will automatically receive the payment towards your Citi Credit card from the registered bank account on the due date. Direct Debit Instructions are normally used for making recurring payments, where the payment amounts vary from one payment to another.

Please ensure to have sufficient funds in your account to pay your credit card’s monthly due. In the event of any shortfall against the statement due, you will be liable for any costs, fees, penalties, charges incurred as per the schedule of charges available on www.citibank.ae. Please also note that the payee’s bank may also apply charges.

Should you have any queries, please feel free call our 24-hour Citi-Phone Banking Service or visit your nearest Citibank branch.