Enjoy the Convenience
Paying your Citi Credit Card balance doesn't have to be a hassle! Choose from a variety of payment options to suit your needs.
Did you know you can pay your Credit Card balance easily anytime, anywhere using your laptop or smartphone? You can choose to pay your balance absolutely free of charge through Citibank Online, or even from your non-Citibank Account, at the nominal fee of AED 1 (which may be charged by your bank).
The online transfer process varies from bank to bank, but usually has the following steps:
Some banks will require you to add your Citi Credit Card to the payees or beneficiary list. Here is a list of details which may be required for online transfers :
In case you need assistance, please call your bank for more details. Please note that your bank may levy a processing fee of AED 1 for this transaction.
Pay online through a Citibank account:
Not yet registered for online banking? Register here in three easy steps.
Deposit cash or a check into an ATM* to pay your credit card. You don’t even need to have your card with you at the time of payment!
When paying by check at our ATMs, please ensure that the payment is made two days before the due date. This will ensure that your check is cleared before the payment due date in order to avoid finance charges and late fees.
Click here to find an ATM location near you. Please follow the below steps for making payments.
*Only Cash deposit machines will accept payments
You can also pay your Citi Credit Card balance at an exchange house through the UAE Funds Transfer System (UAEFTS). Please ensure that the exchange house supports Citibank payments.
UAEFTS is the Real Time Gross Settlement system of the United Arab Emirates, hosted by the Central Bank of the UAE. The system facilitates the transfer of funds between banks and other financial institutions in the UAE via their accounts held with the Central Bank.
Please note that the exchange house may levy a transaction fee for accepting the payment.
Enroll for the direct debit facility from your Bank Account within the UAE. This will ensure that your credit card payments are cleared on your credit card's due date. You can conveniently download the direct debit forms from the Download Center, fill in the required details, and mail it to us at :
DIRECT DEBIT CREDIT CARDS
Or, submit it at any Citibank branch/ Financial centers.
A Direct Debit payment instruction is a financial transaction in which, based on your instruction, Citi will automatically receive the payment towards your Citi Credit card from the registered bank account on the due date. Direct Debit Instructions are normally used for making recurring payments, where the payment amounts vary from one payment to another.
Please ensure to have sufficient funds in your account to pay your credit card’s monthly due. In the event of any shortfall against the statement due, you will be liable for any costs, fees, penalties, charges incurred as per the schedule of charges available on www.citibank.ae. Please also note that the payee’s bank may also apply charges.
Should you have any queries, please feel free call our 24-hour Citi-Phone Banking Service or visit your nearest Citibank branch.
Charges will be applicable If you pay less than the outstanding amount as per schedule of fees & charges