Report a lost or stolen card

It is essential you contact the Citi Security Team, available 24/7, as soon as possible if you suspect or discover:

  • Your Citi Debit Card has been lost or stolen
  • If someone else knows your PIN or other security information
  • Your Citi Debit Card is retained by an ATM
0800 096 68 00
+44 203 569 99 88
if calling from outside the UK

Please visit our Citi Security Centre for further advice and information on how Citi helps to protect you.