If you notice that a debit card payment has been charged incorrectly, or that the goods or services were not as expected, you should contact the retailer first to resolve the issue.
If the retailer proves unresponsive or unhelpful, you can contact us and we will try to assist you. Please note that for Citi to raise a dispute on your behalf, you will need to have approached the seller directly first.
lf you can answer YES to any of the statements below, please complete the Dispute Declaration Form:
So we can proceed with your claim, please note that the completed form should be returned as soon as possible, and within 60 days from the date of the statement on which the amount appears.
After receiving your completed form, we will contact you within 10 business days. If you do not hear from us during this time, please contact us on +44 207 500 1445. Lines are open 24 hours a day, 7 days a week.
If you would like to talk to us about a possible dispute or are unable to answer yes to any of the above statements, please call us on the number above.
Please note that debit cards are not subject to Section 75 of the Consumer Credit Act 1974 under which customers who have a claim against a supplier for breach of contract or misrepresentation will generally have an equal claim against the issuer of their credit card (if the card was used to purchase the item in question).