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Useful Information

 

Card Payment
Nowadays, you can pay your credit card quickly, easily, any time you want, without losing your time in commute and standing in queues and without the need for special knowledge and technical equipment. Find today the way that suits you most choosing any of the options below.
  • Internet
    If you like to do everything online you may pay your card via Citibank Online or via the web banking of Emporiki Bank, National, Alpha Bank, Eurobank, Piraeus, depending on where you maintain a bank account.
  • Telephone
    If you prefer the phone you can easily pay your card free of charge via Citi Mobile or CitiPhone, by calling 210 9290200.
  • ATM
    If a Citibank branch is on your way you can pay at a Citibank ATM free, quickly and easily, any time of day you wish, even outside banking hours.
  • Standing Order
    If you want to be relaxed and not worry about your payments due date, you may place a payment standing order. The only prerequisite is to maintain a banking account at Citibank or Alpha Bank and you can pay your card by direct debit in your account. Just visit a Citibank branch or call CitiPhone at 210 9290200 and state the account number (IBAN) that will be charged with the payment.
  • Post Office
    If you are a frequent visitor at the Hellenic Post Office (ELTA) paying i.e. mobile phone or utilities bills, you may also use it to pay your credit card account. All you have to do is use the specific payment voucher that may be found on the bottom of your card statement.
  • Banks Branches
    If you prefer the human interaction instead, you may visit any Citibank branch or the branches network of Commercial and Marfin Bank. The service is offered free of charge.


Theft or loss of card

Call us immediately to report the loss / theft and to let you know of the next steps that you should follow. Diners Club will arrange for the immediate replacement of your card. To declare a loss or stolen card you should contact CitiPhone at 210 92 90 200.


Automatic card renewal

Your renewed card will be automatically delivered by mail before its expiry date, provided that your account is current. For security reasons, your card will be activated only after your personal communication with the 24 hour telephone service at CitiPhone (210 92 90 200) by simply keying in your credit card and ID number. Once you receive your new card, sign immediately on the designated area and do not forget to destroy your old card. The annual subscription is charged annually on your membership anniversary, regardless of the renewal month.


Change of address

For any change of address or phone please let us know as soon as possible by calling CitiPhone at 210 92 90 200.


If you forget your personal identification number (PIN)

In this case, let us know by calling Citiphone (210 92 90 200) to issue and send you a new PIN.

 

 
   
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