DoD APC Onsite Training Request Form
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Welcome to the Citi Training Series website for DoD Travel training! Please find the schedule for upcoming webinar, classroom, and onsite sessions below. These sessions are open to all DoD APCs. Click on the sessions titles for a course description.
To register, simply log into CitiManager® and access the Citi® Learning Center from the Web Tools icon. Click here and navigate to page 7 for detailed instructions.
In order to allow time to login, classes open 15 minutes prior to the actual start time. For example: A class scheduled to start at 1:00 PM ET will open at 12:45 PM ET.
| Date | Start Time | Description | Instructor | Link |
|---|---|---|---|---|
| Monday, September 8, 2025 | 3:00 p.m. ET - 4:00 p.m. ET | This class provides an overview of APC responsibilities and program management for DoD APCs. Topics that will be covered include APC roles and responsibilities, delinquency management, reduced payment plan, account reinstatement, mission critical, account upgrades, and do not strand policy. | ||
| Thursday, September 18, 2025 | 10:00 a.m ET - 11:00 a.m ET | This class provides an overview of APC responsibilities and program management for DoD APCs. Topics that will be covered include APC roles and responsibilities, delinquency management, reduced payment plan, account reinstatement, mission critical, account upgrades, and do not strand policy. | ||
| Friday, October 3, 2025 | 10:00 a.m ET - 11:00 a.m ET | This class provides an overview of APC responsibilities and program management for DoD APCs. Topics that will be covered include APC roles and responsibilities, delinquency management, reduced payment plan, account reinstatement, mission critical, account upgrades, and do not strand policy. | Chet | Link |
| Thursday, October 16, 2025 | 8:00 p.m. ET - 9:00 p.m. ET | This class provides an overview of APC responsibilities and program management for DoD APCs. Topics that will be covered include APC roles and responsibilities, delinquency management, reduced payment plan, account reinstatement, mission critical, account upgrades, and do not strand policy. | John | Link |
| Thursday, November 6, 2025 | 9:00 a.m. ET - 10:00 a.m. ET | This class provides an overview of APC responsibilities and program management for DoD APCs. Topics that will be covered include APC roles and responsibilities, delinquency management, reduced payment plan, account reinstatement, mission critical, account upgrades, and do not strand policy. | Kevin | Link |
| Wednesday, November 19, 2025 | 12:00 p.m ET - 1:00 p.m. ET | This class provides an overview of APC responsibilities and program management for DoD APCs. Topics that will be covered include APC roles and responsibilities, delinquency management, reduced payment plan, account reinstatement, mission critical, account upgrades, and do not strand policy. | John | Link |
| Monday, December 8, 2025 | 3:00 p.m. ET - 4:00 p.m. ET | This class provides an overview of APC responsibilities and program management for DoD APCs. Topics that will be covered include APC roles and responsibilities, delinquency management, reduced payment plan, account reinstatement, mission critical, account upgrades, and do not strand policy. | John | Link |
| Tuesday, December 2, 2025 | 10:00 a.m ET - 11:00 a.m ET | This class provides an overview of APC responsibilities and program management for DoD APCs. Topics that will be covered include APC roles and responsibilities, delinquency management, reduced payment plan, account reinstatement, mission critical, account upgrades, and do not strand policy. | Kevin | Link |
| Date | Start Time | Description | Instructor | Link |
|---|---|---|---|---|
| Friday, September 12, 2025 | 9:00 a.m ET - 10:00 a.m ET | During this session you will be introduced to the core functionalities related to your role as an APC. Some topics included are searching for card accounts, account maintenance, and creating a new user profile. This course is open to all DoD APCs. | ||
| Thursday, September 25, 2025 | 3:00 p.m. ET - 4:00 p.m. ET | During this session you will be introduced to the core functionalities related to your role as an APC. Some topics included are searching for card accounts, account maintenance, and creating a new user profile. This course is open to all DoD APCs. | ||
| Monday, October 6, 2025 | 2:00 p.m. ET - 3:00 p.m. ET | During this session you will be introduced to the core functionalities related to your role as an APC. Some topics included are searching for card accounts, account maintenance, and creating a new user profile. This course is open to all DoD APCs. | Chet | Link |
| Thursday, October 23, 2025 | 3:00 p.m. ET - 4:00 p.m. ET | During this session you will be introduced to the core functionalities related to your role as an APC. Some topics included are searching for card accounts, account maintenance, and creating a new user profile. This course is open to all DoD APCs. | John | Link |
| Wednesday, November 12, 2025 | 12:00 p.m ET - 1:00 p.m. ET | During this session you will be introduced to the core functionalities related to your role as an APC. Some topics included are searching for card accounts, account maintenance, and creating a new user profile. This course is open to all DoD APCs. | Kevin | Link |
| Tuesday, November 25, 2025 | 12:00 p.m ET - 1:00 p.m. ET | During this session you will be introduced to the core functionalities related to your role as an APC. Some topics included are searching for card accounts, account maintenance, and creating a new user profile. This course is open to all DoD APCs. | Chet | Link |
| Friday, December 12, 2025 | 9:00 a.m ET - 10:00 a.m ET | During this session you will be introduced to the core functionalities related to your role as an APC. Some topics included are searching for card accounts, account maintenance, and creating a new user profile. This course is open to all DoD APCs. | Chet | Link |
| Wednesday, December 3, 2025 | 10:00 a.m. ET - 11:00 a.m. ET | During this session you will be introduced to the core functionalities related to your role as an APC. Some topics included are searching for card accounts, account maintenance, and creating a new user profile. This course is open to all DoD APCs. | Kevin | Link |
| Date | Start Time | Description | Instructor | Link |
|---|---|---|---|---|
| Wednesday, September 10, 2025 | 12:00 p.m. ET - 1:00 p.m. ET | This course will provide a detailed look at the individual online application, how the status of each can be reviewed, and how to view the details of each request. This course is open to all DoD APCs. | ||
| Thursday, September 18, 2025 | 8:00 p.m. ET - 9:00 p.m. ET | This course will provide a detailed look at the individual online application, how the status of each can be reviewed, and how to view the details of each request. This course is open to all DoD APCs. | ||
| Tuesday, October 7, 2025 | 3:00 p.m. ET - 4:00 p.m. ET | This course will provide a detailed look at the individual online application, how the status of each can be reviewed, and how to view the details of each request. This course is open to all DoD APCs. | Kevin | Link |
| Monday, October 20, 2025 | 10:00 a.m ET - 11:00 a.m ET | This course will provide a detailed look at the individual online application, how the status of each can be reviewed, and how to view the details of each request. This course is open to all DoD APCs. | John | Link |
| Tuesday, November 4, 2025 | 11:00 a.m. ET - 12:00 p.m. ET | This course will provide a detailed look at the individual online application, how the status of each can be reviewed, and how to view the details of each request. This course is open to all DoD APCs. | John | Link |
| Friday, November 21, 2025 | 9:00 a.m. ET - 10:00 a.m. ET | This course will provide a detailed look at the individual online application, how the status of each can be reviewed, and how to view the details of each request. This course is open to all DoD APCs. | John | Link |
| Wednesday, December 10, 2025 | 12:00 p.m. ET - 1:00 p.m. ET | This course will provide a detailed look at the individual online application, how the status of each can be reviewed, and how to view the details of each request. This course is open to all DoD APCs. | John | Link |
| Thursday, December 18, 2025 | 8:00 p.m. ET - 9:00 p.m. ET | This course will provide a detailed look at the individual online application, how the status of each can be reviewed, and how to view the details of each request. This course is open to all DoD APCs. | John | Link |
| Date | Start Time | Description | Instructor | Link |
|---|---|---|---|---|
| Wednesday, September 10, 2025 | 9:00 a.m ET - 10:00 p.m. ET | This course is intended for all APCs and will highlight the core DoD reports that are run monthly. During this session you will learn how to edit and maintain these reports using reporting features. This course is open to all DoD APCs. | ||
| Thursday, September 25, 2025 | 2:00 p.m. ET - 3:00 p.m. ET | This course is intended for all APCs and will highlight the core DoD reports that are run monthly. During this session you will learn how to edit and maintain these reports using reporting features. This course is open to all DoD APCs. | ||
| Friday, October 10, 2025 | 9:00 a.m ET - 10:00 a.m ET | This course is intended for all APCs and will highlight the core DoD reports that are run monthly. During this session you will learn how to edit and maintain these reports using reporting features. This course is open to all DoD APCs. | Chet | Link |
| Tuesday, October 28, 2025 | 2:00 p.m. ET - 3:00 p.m. ET | This course is intended for all APCs and will highlight the core DoD reports that are run monthly. During this session you will learn how to edit and maintain these reports using reporting features. This course is open to all DoD APCs. | John | Link |
| Tuesday, November 4, 2025 | 8:00 p.m. ET - 9:00 p.m. ET | This course is intended for all APCs and will highlight the core DoD reports that are run monthly. During this session you will learn how to edit and maintain these reports using reporting features. This course is open to all DoD APCs. | Kevin | Link |
| Monday, November 24, 2025 | 11:00 a.m ET - 12:00 p.m. ET | This course is intended for all APCs and will highlight the core DoD reports that are run monthly. During this session you will learn how to edit and maintain these reports using reporting features. This course is open to all DoD APCs. | Chet | Link |
| Tuesday, December 9, 2025 | 9:00 a.m ET - 10:00 p.m. ET | This course is intended for all APCs and will highlight the core DoD reports that are run monthly. During this session you will learn how to edit and maintain these reports using reporting features. This course is open to all DoD APCs. | John | Link |
| Tuesday, December 16, 2025 | 2:00 p.m. ET - 3:00 p.m. ET | This course is intended for all APCs and will highlight the core DoD reports that are run monthly. During this session you will learn how to edit and maintain these reports using reporting features. This course is open to all DoD APCs. | Kevin | Link |
| Date | Start Time | Description | Instructor | Link |
|---|---|---|---|---|
| Thursday, September 11, 2025 | 10:00 a.m. ET - 11:00 p.m. ET | This class provides an overview of what your Cardholders can do in CitiManager to manage their own account. Topics covered include how to perform card and profile maintenance, view/print a statement, review recent transactions, make a payment and turn on alerts. It also covers how to self-register as a Cardholder, how to reset a password or retrieve a username, and how to access and use the CitiManager Mobile App. Not all functionality may apply to your agency's individual set up. | ||
| Friday, September 26, 2025 | 10:00 a.m. ET - 11:00 p.m. ET | This class provides an overview of what your Cardholders can do in CitiManager to manage their own account. Topics covered include how to perform card and profile maintenance, view/print a statement, review recent transactions, make a payment and turn on alerts. It also covers how to self-register as a Cardholder, how to reset a password or retrieve a username, and how to access and use the CitiManager Mobile App. Not all functionality may apply to your agency's individual set up. | ||
| Monday, November 10, 2025 | 10:00 a.m. ET - 11:00 a.m. ET | This class provides an overview of what your Cardholders can do in CitiManager to manage their own account. Topics covered include how to perform card and profile maintenance, view/print a statement, review recent transactions, make a payment and turn on alerts. It also covers how to self-register as a Cardholder, how to reset a password or retrieve a username, and how to access and use the CitiManager Mobile App. Not all functionality may apply to your agency's individual set up. | John | Link |
| Wednesday, October 22, 2025 | 11:00 a.m. ET - 12:00 p.m. ET | This class provides an overview of what your Cardholders can do in CitiManager to manage their own account. Topics covered include how to perform card and profile maintenance, view/print a statement, review recent transactions, make a payment and turn on alerts. It also covers how to self-register as a Cardholder, how to reset a password or retrieve a username, and how to access and use the CitiManager Mobile App. Not all functionality may apply to your agency's individual set up. | Kevin | Link |
| Thursday, October 2, 2025 | 9:00 a.m. ET - 10:00 a.m. ET | This class provides an overview of what your Cardholders can do in CitiManager to manage their own account. Topics covered include how to perform card and profile maintenance, view/print a statement, review recent transactions, make a payment and turn on alerts. It also covers how to self-register as a Cardholder, how to reset a password or retrieve a username, and how to access and use the CitiManager Mobile App. Not all functionality may apply to your agency's individual set up. | Kevin | Link |
| Thursday, November 20, 2025 | 11:00 a.m. ET - 12:00 p.m. ET | This class provides an overview of what your Cardholders can do in CitiManager to manage their own account. Topics covered include how to perform card and profile maintenance, view/print a statement, review recent transactions, make a payment and turn on alerts. It also covers how to self-register as a Cardholder, how to reset a password or retrieve a username, and how to access and use the CitiManager Mobile App. Not all functionality may apply to your agency's individual set up. | Chet | Link |
| Thursday, December 11, 2025 | 10:00 a.m. ET - 11:00 p.m. ET | This class provides an overview of what your Cardholders can do in CitiManager to manage their own account. Topics covered include how to perform card and profile maintenance, view/print a statement, review recent transactions, make a payment and turn on alerts. It also covers how to self-register as a Cardholder, how to reset a password or retrieve a username, and how to access and use the CitiManager Mobile App. Not all functionality may apply to your agency's individual set up. | John | Link |
| Thursday, December 11, 2025 | 10:00 a.m. ET - 11:00 p.m. ET | This class provides an overview of what your Cardholders can do in CitiManager to manage their own account. Topics covered include how to perform card and profile maintenance, view/print a statement, review recent transactions, make a payment and turn on alerts. It also covers how to self-register as a Cardholder, how to reset a password or retrieve a username, and how to access and use the CitiManager Mobile App. Not all functionality may apply to your agency's individual set up. | Kevin | Link |
| Date | Start Time | Description | Instructor | Link |
|---|---|---|---|---|
| Monday, September 8, 2025 | 8:00 p.m. ET - 9:00 p.m. ET | This course provides details about the web-based data-mining tool Visa IntelliLink Compliance Management. This tool can categorize transactions as valid, misuse, abuse, and/or fraud. It also allows you to start an audit workflow to determine if a transaction was misuse/abuse/fraud. This course will also speak to the different roles in Visa IntelliLink Compliance Management that determine the access rights for each user. This course is recommended for those APCs who currently use, or will use, Visa IntelliLink. | ||
| Thursday, October 16, 2025 | 2:00 p.m. ET - 3:00 p.m. ET | This course provides details about the web-based data-mining tool Visa IntelliLink Compliance Management. This tool can categorize transactions as valid, misuse, abuse, and/or fraud. It also allows you to start an audit workflow to determine if a transaction was misuse/abuse/fraud. This course will also speak to the different roles in Visa IntelliLink Compliance Management that determine the access rights for each user. This course is recommended for those APCs who currently use, or will use, Visa IntelliLink. | Kevin | Link |
| Monday, November 24, 2025 | 10:00 a.m. ET - 11:00 a.m. ET | This course provides details about the web-based data-mining tool Visa IntelliLink Compliance Management. This tool can categorize transactions as valid, misuse, abuse, and/or fraud. It also allows you to start an audit workflow to determine if a transaction was misuse/abuse/fraud. This course will also speak to the different roles in Visa IntelliLink Compliance Management that determine the access rights for each user. This course is recommended for those APCs who currently use, or will use, Visa IntelliLink. | John | Link |
| Monday, December 8, 2025 | 8:00 p.m. ET - 9:00 p.m. ET | This course provides details about the web-based data-mining tool Visa IntelliLink Compliance Management. This tool can categorize transactions as valid, misuse, abuse, and/or fraud. It also allows you to start an audit workflow to determine if a transaction was misuse/abuse/fraud. This course will also speak to the different roles in Visa IntelliLink Compliance Management that determine the access rights for each user. This course is recommended for those APCs who currently use, or will use, Visa IntelliLink. | Chet | Link |
| Date | Start Time | Description | Instructor | Link |
|---|---|---|---|---|
| Wednesday, September 17, 2025 | 8:00 a.m ET - 5:00 p.m. ET | Training consists of an 8-hour hands-on classroom session with intermittent breaks, and including a one-hour scheduled lunch. Participants will learn the basics of operating and navigating CitiManager, Transaction Management, and CitiManager Reporting. All participants are encouraged to interact with our Training Specialists, and fully participate in classroom discussions. This course will cover basic Citibank Reporting - including scheduling reports and report editing. We will also cover card management functions, including card activation/deactivation, opening and closing accounts, account transfers, credit and cash limit maintenance and a host of other functions. | ||
| Wednesday, October 8, 2025 | 8:00 a.m ET - 5:00 p.m. ET | Training consists of an 8-hour hands-on classroom session with intermittent breaks, and including a one-hour scheduled lunch. Participants will learn the basics of operating and navigating CitiManager, Transaction Management, and CitiManager Reporting. All participants are encouraged to interact with our Training Specialists, and fully participate in classroom discussions. This course will cover basic Citibank Reporting - including scheduling reports and report editing. We will also cover card management functions, including card activation/deactivation, opening and closing accounts, account transfers, credit and cash limit maintenance and a host of other functions. | Chet | Onsite |
| Wednesday, November 12, 2025 | 8:00 a.m ET - 5:00 p.m. ET | Training consists of an 8-hour hands-on classroom session with intermittent breaks, and including a one-hour scheduled lunch. Participants will learn the basics of operating and navigating CitiManager, Transaction Management, and CitiManager Reporting. All participants are encouraged to interact with our Training Specialists, and fully participate in classroom discussions. This course will cover basic Citibank Reporting - including scheduling reports and report editing. We will also cover card management functions, including card activation/deactivation, opening and closing accounts, account transfers, credit and cash limit maintenance and a host of other functions. | Chet | Onsite |
| Wednesday, December 10, 2025 | 8:00 a.m ET - 5:00 p.m. ET | Training consists of an 8-hour hands-on classroom session with intermittent breaks, and including a one-hour scheduled lunch. Participants will learn the basics of operating and navigating CitiManager, Transaction Management, and CitiManager Reporting. All participants are encouraged to interact with our Training Specialists, and fully participate in classroom discussions. This course will cover basic Citibank Reporting - including scheduling reports and report editing. We will also cover card management functions, including card activation/deactivation, opening and closing accounts, account transfers, credit and cash limit maintenance and a host of other functions. | Chet | Onsite |
| Date | Start Time | Description | Instructor | Link |
|---|---|---|---|---|
| Thursday, September 18, 2025 | 8:00 a.m ET - 5:00 p.m. ET | A powerful new performance management tool to analyze information better, faster, and more easily Visa understands that managing and administering a government payment program can be time-consuming and tedious. That’s why we developed Visa IntelliLink Compliance Management, an intuitive, web-based information-services application that lets you work smarter and more productively. This innovative solution allows easy, convenient access to information that can improve misuse detection and management, enable more effective sourcing, and improve program management efficiency. | ||
| Thursday, October 9, 2025 | 8:00 a.m ET - 5:00 p.m. ET | A powerful new performance management tool to analyze information better, faster, and more easily Visa understands that managing and administering a government payment program can be time-consuming and tedious. That’s why we developed Visa IntelliLink Compliance Management, an intuitive, web-based information-services application that lets you work smarter and more productively. This innovative solution allows easy, convenient access to information that can improve misuse detection and management, enable more effective sourcing, and improve program management efficiency. | Chet | Onsite |
| Thursday, November 13, 2025 | 8:00 a.m ET - 5:00 p.m. ET | A powerful new performance management tool to analyze information better, faster, and more easily Visa understands that managing and administering a government payment program can be time-consuming and tedious. That’s why we developed Visa IntelliLink Compliance Management, an intuitive, web-based information-services application that lets you work smarter and more productively. This innovative solution allows easy, convenient access to information that can improve misuse detection and management, enable more effective sourcing, and improve program management efficiency. | Chet | Onsite |
| Thursday, December 11, 2025 | 8:00 a.m ET - 5:00 p.m. ET | A powerful new performance management tool to analyze information better, faster, and more easily Visa understands that managing and administering a government payment program can be time-consuming and tedious. That’s why we developed Visa IntelliLink Compliance Management, an intuitive, web-based information-services application that lets you work smarter and more productively. This innovative solution allows easy, convenient access to information that can improve misuse detection and management, enable more effective sourcing, and improve program management efficiency. | Chet | Onsite |
| Date | Start Time | Description | Instructor | Link |
|---|---|---|---|---|
| Tuesday, October 21, 2025 | 1:00 p.m. - 2:00 p.m. ET | This version of the CitiManager Basic webinar is for companies/users who have been upgraded to the Search/Account Summary release which is being phased in. In this release, the navigation menus as well as the Search, Cardholder Details and Non-Cardholder Details screens have updated. | John | Link |
| Thursday, October 23, 2025 | 1:00 p.m. - 2:00 p.m. ET | This version of the CitiManager Basic webinar is for companies/users who have been upgraded to the Search/Account Summary release which is being phased in. In this release, the navigation menus as well as the Search, Cardholder Details and Non-Cardholder Details screens have updated. | Kevin | Link |
| Monday, October 27, 2025 | 1:00 p.m. - 2:00 p.m. ET | This version of the CitiManager Basic webinar is for companies/users who have been upgraded to the Search/Account Summary release which is being phased in. In this release, the navigation menus as well as the Search, Cardholder Details and Non-Cardholder Details screens have updated. | Chet | Link |
| Tuesday, October 28, 2025 | 1:00 p.m. - 2:00 p.m. ET | This version of the CitiManager Basic webinar is for companies/users who have been upgraded to the Search/Account Summary release which is being phased in. In this release, the navigation menus as well as the Search, Cardholder Details and Non-Cardholder Details screens have updated. | Kevin | Link |
| Monday, November 3, 2025 | 1:00 p.m. - 2:00 p.m. ET | This version of the CitiManager Basic webinar is for companies/users who have been upgraded to the Search/Account Summary release which is being phased in. In this release, the navigation menus as well as the Search, Cardholder Details and Non-Cardholder Details screens have updated. | Kevin | Link |