Learning How to Get the Most from Your Card Program

Citi® is committed to ensuring you get the most out of your card program and training is a key component of our service model. We provide a wide variety of training opportunities that include instructor-led classroom training, webinars and on-demand reference materials such as job aids, end-to-end user guides, quick start guides and computer-based training modules. Our training provides something for everyone and is designed for all skill levels, from beginners to the most advanced users.

CLASS

Commercial Card Learning and System Support (CLASS), our learning management system, is an online portal to our on-demand training and reference materials. These comprehensive, self-service materials are available 24/7 so you can access them anytime, anywhere. You can complete end-to-end training modules or you can select a single topic for a refresher. If you need to exit a course prior to completion, you can access it again and begin where you left off. When you complete a training module it is tracked on your Training Transcript and you can print a certificate of completion. You can also use CLASS to register for instructor-led classroom training and webinars.

To access resources available specifically for the Department of Defense (DoD), navigate to the DoD Travel catalog that displays on the CLASS Home screen.

The training resources are organized in the following sub-categories:

  • Computer Based Training (CBT) – Access CBT modules for CitiManager, CitiDirect Card Management System (CCMS) and Citibank Custom Reporting System (CCRS). You can also register for the complete APC Curriculum. This curriculum includes all CBT modules for CitiManager, CCMS and CCRS.
  • Instructor Led Classroom Training – Register for instructor-led classroom training scheduled at one of our training sites.
  • Pre-recorded Webinars – Access pre-recorded webinars for CCRS – Advanced Reporting, CitiManager – What Can My Cardholders Do? and Visa IntelliLink – Basic and Visa IntelliLink – Advanced.
  • Reference Documents – Access complete end-to-end user guides, quick start guides, and job aids for CitiManager, CCMS and CCRS.

To Access CLASS:

To access CLASS you’ll need a valid CitiManager Site username and password. For more information about accessing CLASS, refer to the quick reference guide here.

  1. Navigate to www.citimanager.com/login and log in using your CitiManager Username and Password.
  2. From the CitiManager Site Home screen, click the Web Tools tab.
  3. From the Web Tools section, click the Citi Commercial Card Learning and System Support (CLASS) link.
    CLASS opens in a new window.
  4. From the DoD Travel catalog, click the desired category sub- link to register for training or reference documents.

To Obtain a Certificate of Completion:

Once a training module is completed, you may print a Certificate of Completion for your records by clicking the Diploma icon from your Training Transcript.