Activation of Chip and PIN Cards

Earlier this year, Citi began issuance of Chip and PIN cards. These cards provide a higher level of security by validating both the card and the cardholder.

It is of utmost importance that cardholders activate their new Chip and PIN card upon receipt. We need your assistance to ensure that cardholders are using their new Chip and PIN cards. Please communicate with them the need to activate these cards upon receipt and update their DTS profile with the new expiration date so that future travel is not impacted. To activate their cards and set their PIN, cardholders should follow instructions on the activation sticker located on the face of their card. All new Chip and PIN cards require a 4-digit PIN be established, whether or not the cardholder has cash access. This PIN is intended to provide an added level of security when using the card.

Chip and PIN reporting is available in CCRS. The Chip and PIN suite of reports is located in the Department of Defense Travel Shared Reports folder, Supplemental Reports, IBA Supplemental Reports. Quick Tip: Run the Account Listing of Chip Cards report. For all cards that have a “Y” in the column “Still Needs To Confirm Receipt,” use the email address on the report to send out a reminder. If the email address is not valid, please remind the cardholder to update their information with Citi or update their information in CitiManager.