Welcome to Citi Payment Insights

Citi Payment Insights provides payment status updates in real-time via a visual tracker, making payment tracking as simple as tracking a package. The solution applies to multiple payment methods such as Wire , ACH, & WorldLink. The solution can be accessed through Citi Direct BE, CitiConnect for Files, SWIFT, & API. This is a omnichannel solution powered by the use of SWIFT gpi and Big Data, providing instant data access and control through the entire transaction cycle.

Citi® Payment Insights Short Demonstration

This short demonstration of Citi Payment Insights highlights the most important points for your benefit.

Current State of Operation

Current State of Operation
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With Citi Payment Insights

With Citi Payment Insights

Below are examples of Payment Insights’ capabilities; for additional information please refer to this section

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Get enhanced outgoing payment visibility making tracking payment as easy as tracking a parcel.
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Generate proof of payment with Citi Letter Head
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Stop / Recall erroneous payments
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Return unwanted funds / Grant Debit Authority
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This capability can be accessed via the Payments Menu → Insights → "Payment Insights". Alternatively, simply click on “Payment Insights” on the top-right of your screen.
In case you do not see this option; please reach out to your Security Manager or CitiService contact to get it enabled.

Features may vary depending on local market practices in each country.
Please contact your Citi representative with any questions.