TTS Post Implementation Feedback Form

Your feedback is important and it would be greatly appreciated if you would take a moment to complete the following questions.

The feedback process is managed independently from your assigned contact(s) and all responses provided will be treated as confidential and used to target improvements in our delivery.

Items marked with an * are required.

Please insert the name of your Company:

The following sections ask you to indicate your satisfaction level across a number of categories. Please rate our service by selecting a satisfaction rating. If you did not use the service, please select Not Applicable (N/A).

  1. 1. Overall level of satisfaction in relation to:

    • N/A
    • Very Satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very Dissatisfied
    • Handover from implementation to service

  1. 2. Based on your experience to date would you recommend Citi Global Transaction Services?

    • Definitely
    • Probably
    • Neutral
    • Probably Would Not
    • Definitely Would Not

  2. 3. In relation to other banks, how did your experience with Citi compare?

    • N/A
    • Better
    • Comparable
    • Worse
    1. No
    2. For Citi Internal use
    3. For Citi branded publications
    1. Yes
    2. No

Completed by:

Thank you for taking the time to complete this form, we appreciate your feedback. Please press the Submit button.

  1. Please remember to click the submit button to send your information and questions to the Citi team.