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Citi Client Service Academy

Commercial Cards

Session Calendar

Instructor Led Sessions

  • All training sessions are live and are hosted by a member of Citi's Client Training team.
  • The training calendar is updated every quarter based on detailed analysis of common issues raised by our clients and new system functionality.
  • The Client Academy utilizes web conference facilities, enabling multi-client sessions.
  • Please select a Month and click on the topic that you would like to register for

Please note that in exceptional cases the dates may be subject to change, you will be informed separately if such case occurs.

   Click here to print a list of all Training Sessions


Date Time Topic
6/7/2022 11:30 am Warsaw time Program Administrator Role Introduction including FAQ
In this 90 min session Program Administrators will learn what processes they will manage when supervising Citi EMEA Commercial Cards programs and what support channels are available on Citi side. The training will also cover frequently asked questions related to the program management.
6/8/2022 11:30 am Warsaw time CitiManager Training
In this 90 min session Program Administrators will learn how to use CitiManager to manage EMEA Commercial Cards programs and support their cardholders. Among others, the session will cover the following system functionalities: online card application and card maintenance process, reviewing transactions and new authorizations, downloading statements, disputing transactions, managing alerts.
6/9/2022 11:30 am Warsaw time CitiManager Reporting (CCRS)
In this 60 min session Program Administrators will be presented with the reporting functionality of CitiManager in EMEA: how to run reports, modify and save templates, download the data and subscribe to receive the reports automatically, which will help to efficiently manage card programs.
6/22/2022 3:00 pm Warsaw time VCA 2.0
In this 60 min session Program Administrators of VCA 2.0 (virtual card) programs are equipped with best practice in order to set-up VCA 2.0 system in a safe and compliant manner to enable users to apply for virtual cards.
6/27/2022 3:00 pm Warsaw time Program Administrator Role Introduction including FAQ
In this 90 min session Program Administrators will learn what processes they will manage when supervising Citi EMEA Commercial Cards programs and what support channels are available on Citi side. The training will also cover frequently asked questions related to the program management.
6/28/2022 3:00 pm Warsaw time CitiManager Training
In this 90 min session Program Administrators will learn how to use CitiManager to manage EMEA Commercial Cards programs and support their cardholders. Among others, the session will cover the following system functionalities: online card application and card maintenance process, reviewing transactions and new authorizations, downloading statements, disputing transactions, managing alerts.
6/29/2022 3:00 pm Warsaw time CitiManager Reporting (CCRS)
In this 60 min session Program Administrators will be presented with the reporting functionality of CitiManager in EMEA: how to run reports, modify and save templates, download the data and subscribe to receive the reports automatically, which will help to efficiently manage card programs.
Date Time Topic
7/5/2022 11:30 am Warsaw time Program Administrator Role Introduction including FAQ
In this 90 min session Program Administrators will learn what processes they will manage when supervising Citi EMEA Commercial Cards programs and what support channels are available on Citi side. The training will also cover frequently asked questions related to the program management.
7/6/2022 11:30 am Warsaw time CitiManager Training
In this 90 min session Program Administrators will learn how to use CitiManager to manage EMEA Commercial Cards programs and support their cardholders. Among others, the session will cover the following system functionalities: online card application and card maintenance process, reviewing transactions and new authorizations, downloading statements, disputing transactions, managing alerts.
7/7/2022 11:30 am Warsaw time CitiManager Reporting (CCRS)
In this 60 min session Program Administrators will be presented with the reporting functionality of CitiManager in EMEA: how to run reports, modify and save templates, download the data and subscribe to receive the reports automatically, which will help to efficiently manage card programs.
7/19/2022 3:00 pm Warsaw time VCA 2.0
In this 60 min session Program Administrators of VCA 2.0 (virtual card) programs are equipped with best practice in order to set-up VCA 2.0 system in a safe and compliant manner to enable users to apply for virtual cards.
7/25/2022 3:00 pm Warsaw time Program Administrator Role Introduction including FAQ
In this 90 min session Program Administrators will learn what processes they will manage when supervising Citi EMEA Commercial Cards programs and what support channels are available on Citi side. The training will also cover frequently asked questions related to the program management.
7/26/2022 3:00 pm Warsaw time CitiManager Training
In this 90 min session Program Administrators will learn how to use CitiManager to manage EMEA Commercial Cards programs and support their cardholders. Among others, the session will cover the following system functionalities: online card application and card maintenance process, reviewing transactions and new authorizations, downloading statements, disputing transactions, managing alerts.
7/27/2022 3:00 pm Warsaw time CitiManager Reporting (CCRS)
In this 60 min session Program Administrators will be presented with the reporting functionality of CitiManager in EMEA: how to run reports, modify and save templates, download the data and subscribe to receive the reports automatically, which will help to efficiently manage card programs.
Date Time Topic
8/1/2022 11:30 am Warsaw time Program Administrator Role Introduction including FAQ
In this 90 min session Program Administrators will learn what processes they will manage when supervising Citi EMEA Commercial Cards programs and what support channels are available on Citi side. The training will also cover frequently asked questions related to the program management.
8/2/2022 11:30 am Warsaw time CitiManager Training
In this 90 min session Program Administrators will learn how to use CitiManager to manage EMEA Commercial Cards programs and support their cardholders. Among others, the session will cover the following system functionalities: online card application and card maintenance process, reviewing transactions and new authorizations, downloading statements, disputing transactions, managing alerts.
8/4/2022 11:30 am Warsaw time CitiManager Reporting (CCRS)
In this 60 min session Program Administrators will be presented with the reporting functionality of CitiManager in EMEA: how to run reports, modify and save templates, download the data and subscribe to receive the reports automatically, which will help to efficiently manage card programs.
8/11/2022 11:30 am Warsaw time VCA 2.0
In this 60 min session Program Administrators of VCA 2.0 (virtual card) programs are equipped with best practice in order to set-up VCA 2.0 system in a safe and compliant manner to enable users to apply for virtual cards.
8/22/2022 3:00 pm Warsaw time Program Administrator Role Introduction including FAQ
In this 90 min session Program Administrators will learn what processes they will manage when supervising Citi EMEA Commercial Cards programs and what support channels are available on Citi side. The training will also cover frequently asked questions related to the program management.
8/23/2022 3:00 pm Warsaw time CitiManager Training
In this 90 min session Program Administrators will learn how to use CitiManager to manage EMEA Commercial Cards programs and support their cardholders. Among others, the session will cover the following system functionalities: online card application and card maintenance process, reviewing transactions and new authorizations, downloading statements, disputing transactions, managing alerts.
8/24/2022 3:00 pm Warsaw time CitiManager Reporting (CCRS)
In this 60 min session Program Administrators will be presented with the reporting functionality of CitiManager in EMEA: how to run reports, modify and save templates, download the data and subscribe to receive the reports automatically, which will help to efficiently manage card programs.
Date Time Topic
9/5/2022 11:30 am Warsaw time Program Administrator Role Introduction including FAQ
In this 90 min session Program Administrators will learn what processes they will manage when supervising Citi EMEA Commercial Cards programs and what support channels are available on Citi side. The training will also cover frequently asked questions related to the program management.
9/7/2022 11:30 am Warsaw time CitiManager Training
In this 90 min session Program Administrators will learn how to use CitiManager to manage EMEA Commercial Cards programs and support their cardholders. Among others, the session will cover the following system functionalities: online card application and card maintenance process, reviewing transactions and new authorizations, downloading statements, disputing transactions, managing alerts.
9/8/2022 11:30 am Warsaw time CitiManager Reporting (CCRS)
In this 60 min session Program Administrators will be presented with the reporting functionality of CitiManager in EMEA: how to run reports, modify and save templates, download the data and subscribe to receive the reports automatically, which will help to efficiently manage card programs.
9/15/2022 3:00 pm Warsaw time VCA 2.0
In this 60 min session Program Administrators of VCA 2.0 (virtual card) programs are equipped with best practice in order to set-up VCA 2.0 system in a safe and compliant manner to enable users to apply for virtual cards.
9/19/2022 3:00 pm Warsaw time Program Administrator Role Introduction including FAQ
In this 90 min session Program Administrators will learn what processes they will manage when supervising Citi EMEA Commercial Cards programs and what support channels are available on Citi side. The training will also cover frequently asked questions related to the program management.
9/20/2022 3:00 pm Warsaw time CitiManager Training
In this 90 min session Program Administrators will learn how to use CitiManager to manage EMEA Commercial Cards programs and support their cardholders. Among others, the session will cover the following system functionalities: online card application and card maintenance process, reviewing transactions and new authorizations, downloading statements, disputing transactions, managing alerts.
9/22/2022 3:00 pm Warsaw time CitiManager Reporting (CCRS)
In this 60 min session Program Administrators will be presented with the reporting functionality of CitiManager in EMEA: how to run reports, modify and save templates, download the data and subscribe to receive the reports automatically, which will help to efficiently manage card programs.

   

* Topics are subject to change, please check for updates on a regular basis