FAQs - Offshore Online Bank Account email fraud and Online Offshore Bank Account safety
Select from our most common question topics:
What is a fraudulent email?
How can I verify if an email has come from Citi International Personal Bank?
If you still can't find the answer to your question contact us directly.
What is a fraudulent email?
Occasionally consumers have reported receiving fraudulent emails that appear to be from Citibank, but which are, in fact, sent by imposters. Be very suspicious of any business or person who asks for your password, social security number, or other highly sensitive information.
Fraudulent emails typically include attachments, request personal information or both. The fraudulent email may provide a web link that connects to a Citibank look-alike site. When such emails are sent in our name, Citibank works aggressively with law enforcement agencies to investigate them.
We kindly would like to remind you that Citibank will NEVER ask clients to provide sensitive information in this way. You should not reply to such emails.
If you have responded to one of the emails giving personal information, please contact your Relationship Manager as soon as possible. These may appear to come from a trusted business or friend, but actually are designed to trick you into downloading a virus or jumping to a fraudulent website and disclosing sensitive information.
To verify an email from Citibank, please read our email verification information below. For further information on security, please visit the security section on our website terms and conditions page.
How can I verify if an email has come from Citi International Personal Bank?
Service and Marketing e-mails from Citi International Personal Bank and their associated content may be generated or hosted by independent marketing firms, Optima and Experian. Optima and Experian have been authorised by Citi International Personal Bank to host this information on our behalf, and e-mails may come from the following domains:
- ipbservices.citi.com
- ipbciti.com
If you have any questions or concerns regarding emails which claim to be from Citi International Personal Bank, please contact your Relationship Manager.
Citi International Personal Bank will NEVER ask for your account or personal information in an email.
