Changing your Security Code
Use the Service Centre to change your 6-figure “T-PIN” security code (required when calling CitiPhone or your Relationship Manager).
- Access the Service Centre via your My Citi dashboard.
- Click Change Security Code or T-PIN in the sidebar.
- You’ll receive a One Time Password by text message. Type this into the box and click Continue.
- Enter your new security code twice and click NEXT.
- A box appears to confirm your code is changed. Click OK, and remember to use this code the next time you call us.