!doctype html> Citi | About the Service Centre

About the Service Centre

Manage your account security settings and communicate with the Citibank team - without ever visiting a branch.

  • Click Service Centre on your My Citi dashboard to access.
  • The Service Centre allows you to:
  • Send and receive secure messages on any subject.
  • Activate a new card, or cancel and replace a lost, damaged or stolen one.
  • Change your CitiPhone T-PIN CitiPhone if required.