One Time Password

One Time Passwords offer additional security when you bank online.

  • A One Time Password is needed for certain interactions, for example, transferring money or amending payee details).
  • This One Time Password (a six-digit code) will be sent to you at once via text message, so make sure you have your mobile to hand. Type it into the box and click CONTINUE.

That’s it. You can now complete the task.

For some key Citi Online functions you will be asked to provide a One Time Password – however, you will only be asked to do so once during an online banking session. Please ensure your primary mobile phone number is always up to date and you have your phone with you when you sign on to Citi Online.