Changing your User ID

Need to change your Citi Online User ID to something more memorable?

  • Click the My Profile link on your My Citi page.
  • Now choose CITI ONLINE PREFERENCES, followed by CHANGE USER ID.
  • Enter your new chosen User ID, and authenticate with your usual password. A help list appears to ensure your new User ID meets minimum security requirements.
  • Click CONTINUE, and your new User ID is set and effective immediately.