CitiService handles all your inquiries including:

• General product information.
• Balance and statement inquiries.
• Transaction investigations.
• Request for technical support.
• Information on banking practices.
• Support with Citidirect Inquiries.
• Copies of Swift.
• Status of your amendment.
• Return of funds.
• Credit confirmations.

Depending on the type of request and the complexity of the procedure, a charge can be applied. (Copies of forms, statements of previous years, etc.). To be clear about the costs associated please contact the CitiService line.

Before making your inquiry, it is convenient that you have available the most detailed information about it, for example, account number, amount, date, etc. This way our representatives will be able to answer you more efficiently.

Please note that the below requests should be send to CitiService in a duly signed letter to our secure fax line 876-9461866

• Certifications of:
  • Signatories
  • Electronic Banking
• Audit Confirmations
• Amendments
• Recall of funds
• Debit Authorizations
• Stop Payments of electronic transactions or checks

If you are already authorized by the CitiService delegate user administrator in your company – SAM -, but your email is not authorized or changed the domain, ask your CitiService user administrator to send an email to citiservice.pr@citi.com with the corresponding request.

• Status of your amendment
• Return of funds
• Stop payments
• Status of your payments
• Copies of Swift

CitiFx Pulse is a global platform that provides extensive currency coverage using the Citi network worldwide; The platform allows the customer to permanently access prices in the currency buying / selling markets quickly and safely. The negotiation is done through the Internet, without the need to install any platform.

If you require support on the use of CitiFx Pulse you can communicate from Monday to Friday from 8:00 AM to 3:00 PM (working days) to the attention line 787-7663767

Citibank NA –Puerto Rico Branch. opera a través de la siguiente sucursal ubicada en:

• Ciudad Parque Las Américas 1, Suite 315 235 Federico Costa St.
• Phone: 787-282-2201
• Office Hours: Business days from Monday to Friday from 8:30 AM to 4:30 PM

If you require support on issues related to foreign trade, you can call Monday through Friday from 8:00 a.m. to 6:00 p.m. (business days) by phone (1-844) 646-6384 or Email: LatamTSP@citi.com