Citibank® Corporate Customer Service Center


Protecting your account information is one of our priorities, therefore, to access to the CitiService customer service center, you must be authorized by the Service Access Manager delegated by your company.

If your company has not defined SAM (Service Access Managers) yet, please find below the corresponding form. You can contact us if any support is required when filling this form.

SAM Local Account

SAM New York Account

Please send us an email to indicating your name and phone number in order to be contacted.

Remember that all calls to our IVR *Interactive Voice Response and Customer Service Representatives are toll free.

Our hours of operation are:

Business days from Monday to Thursday from 8:30 AM to 6:00PM

Reference Guidelines for Self-Service

Through our IVR, you can find a fast and easy way to obtain information from your accounts.


Interactive Voice Response

Self Service Tools CitiDirect BE®

Our Electronic Banking platform provides you multiple options to manage your account information in an efficient and proactively way.

Transactional Schedules

Book to Book: 9 PM
Cross Border: 5:30 PM (Eastern Time)
Checks: 12:00 PM

Did you know...


About CitiService®

CitiService handles all your inquiries including:

  • General product information.
  • Balance and statement inquiries.
  • Transaction investigations.
  • Request for technical support.
  • Information on banking practices.
  • Support with Citidirect Inquiries.
  • Copies of Swift.
  • Status of your amendment.
  • Return of funds.
  • Credit confirmations.

Depending on the type of request and the complexity of the procedure, a charge can be applied. (Copies of forms, statements of previous years, etc.). To be clear about the costs associated please contact the CitiService line.

Before making your inquiry, it is convenient that you have available the most detailed information about it, for example, account number, amount, date, etc. This way our representatives will be able to answer you more efficiently.

Please note that the below requests should be send to CitiService in a duly signed letter to our secure fax line 876-9461866

  • Certifications of:
    • Signatories
    • Electronic Banking
  • Audit Confirmations
  • Amendments
  • Recall of funds
  • Debit Authorizations
  • Stop Payments of electronic transactions or checks

If you are already authorized by the CitiService delegate user administrator in your company – SAM -, but your email is not authorized or changed the domain, ask your CitiService user administrator to send an email to with the corresponding request.

  • Status of your amendment
  • Return of funds
  • Stop payments
  • Status of your payments
  • Copies of Swift

CitiFX Pulse®

CitiFx Pulse is a global platform that provides extensive currency coverage using the Citi network worldwide; The platform allows the customer to permanently access prices in the currency buying / selling markets quickly and safely. The negotiation is done through the Internet, without the need to install any platform.

If you require support on the use of CitiFx Pulse you can communicate from Monday to Friday from 8:00 AM to 3:00 PM (working days) to the attention line 787-7663767

Branch offices

Citibank NA –Puerto Rico Branch. opera a través de la siguiente sucursal ubicada en:

  • Ciudad Parque Las Américas 1, Suite 315 235 Federico Costa St.
  • Phone: 787-282-2201
  • Office Hours: Business days from Monday to Friday from 8:30 AM to 4:30 PM

Foreign Trade - Trade

If you require support on issues related to foreign trade, you can call Monday through Friday from 8:00 a.m. to 6:00 p.m. (business days) by phone (1-844) 646-6384 or Email:

The easy access to our representatives is one of the biggest advantages of the CitiService concept, One call, one contact, a single reference number.

Contact Point

CitiService® Puerto Rico

(855) 207 9325