Citibank® Corporate Customer Service Center


Protecting your account information is one of our priorities, therefore, to access to the CitiService customer service center, you must be authorized by the Service Access Manager delegated by your company.

If your company has not defined SAM (Service Access Managers) yet, please find below the corresponding form. You can contact us if any support is required when filling this form. Please send us an email to indicating your name and phone number in order to be contacted.

SAM Local Account

SAM New York Account

Remember that all calls to our IVR *Interactive Voice Response and Customer Service Representatives are toll free.

Our hours of operation are:

Business days from Monday to Thursday from 8:30 AM to 4:30 PM / Friday 8:30 AM - 5:00 PM

Reference Guidelines for Self-Service

Through our IVR you can find a fast and easy way to obtain information from your accounts.


Sistema de Voz Interactivo

Self Service Tools CitiDirect BE®

Our Electronic Banking platform provides you multiple options to manage your account information in an efficient and proactively way.

Transactional Schedules

Book to Book : 4:00 PM
Cross Border: 1:00 PM
Interbank: 1:00 PM<
Manager Checks: 12:00 M

Did you know...


About CitiService®

CitiService handles all your inquiries including:

  • General product information.
  • Balance and statement inquiries.
  • Transaction investigations.
  • Request for technical support.
  • Information on banking practices.
  • Support with Citidirect Inquiries
  • Copies of Swift
  • Status of your amendment
  • Return of funds
  • Credit confirmations

Depending on the type of request and the complexity of the procedure a charge can be applied. (Copies of forms, statements of previous years, etc.). To be clear about the costs associated please contact the CitiService line.

Before making your inquiry, it is convenient that you have available the most detailed information about it, for example, account number, amount, date, etc. This way our representatives will be able to answer you more efficiently.

Please note that the below requests should be send to CitiService in a duly signed letter to our secure fax line 876-9461866

  • Certifications of:
    • Signatories
    • Signatories
  • Audit Confirmations
  • Amendments
  • Recall of funds
  • Debit Authorizations
  • Stop Payments of electronic transactions or checks

If you are already authorized by the CitiService delegate user administrator in your company – SAM -, but your email is not authorized or changed the domain, ask your CitiService user administrator to send an email to with the corresponding request

CitiFx Pulse®

CitiFx Pulse is a global platform that provides extensive currency coverage using the Citi network worldwide; The platform allows the customer to permanently access prices in the currency buying / selling markets quickly and safely. The negotiation is done through the Internet, without the need to install any platform.

If you require support on the use of CitiFx Pulse you can communicate from Monday to Friday from 8:30 AM to 4:30 PM (working days) to the attention line 876-9363260

Branch offices

  • 19 Hillcrest Avenue | Kingston 6 | West Indies
  • Phone: (1) 876 9263270
  • Office Hours: Business days from Monday to Thursday from 8:30 AM to 4:30 PM / Friday 8:30 AM - 5:00 PM

Foreign Trade - Trade

If you require support on issues related to foreign trade, you can call Monday through Friday from 8:00 a.m. to 6:00 p.m. (business days) by phone (1-800)203-0308 or Email:

The easy access to our representatives is one of the biggest advantages of the CitiService concept, One call, one contact, a single reference number

Contact Point

CitiService® Jamaica

(876) 9363397
(876) 9461866