Perspectives 2019 2020 Public Sector

Citi Perspectives 77 Dimitrios Raptis EMEA Head of Public Sector TTS Sales, Citi Laura Gibson EMEA Public Sector, Citi Conclusion The digital revolution across governments and other public sector entities is just beginning. It is catalyzing more rapid innovation in the provision of public services to meet ever-evolving citizen expectations in terms of ease of use, speed and efficiency. It can also further engage our civil service employees and promote essential operational efficiencies and cost saving gains. Many governments have already embraced creating centralized online platforms for citizens to complete online applications for services such as visas, passports and tax returns and the next phase will be to place further focus on the automation of internal processes, assisting governments to fully embrace the benefits that digitization has to offer. Adopting a willingness to embrace the changes necessary to provide optimal public services and support economic growth will be crucial for public sector entities as they navigate the digital revolution as it unfolds.