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How We Protect Your Account

Citibank protects your account and personal information with 128-bit encryption.

Internet Security Specialists
Citi® Identity Theft Solutions
Fraud Early Warning
$0 Liability

Internet Security Specialists
If you have questions about online shopping, fraudulent email, suspicious sites or other web-related concerns, contact Customer Service.

Citi® Identity Theft Solutions
If you suspect that fraudulent charges have been placed on your credit card, or someone has used your personal information to commit theft, call 1-800-950-5114. An Identity Theft Specialist will provide you with the free support you need every step of the way until your case is closed.

Fraud Early Warning
If we notice any unusual activity on your account, we'll contact you to verify the charges and get your approval before allowing any additional activity. (If you believe that a Fraud Early Warning has been placed on your account, please call Customer Service at 1-800-331-3703 (for personal cards) or 1-800-377-5150 (for business cards.)

$0 Liability on unauthorized purchases for the Shell Card & Shell Select Member Card.
You won't be held responsible for unauthorized charges to your account. Not applicable for Shell Fleet cards.


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