Online Services
How do I register for Online Services?
What are the benefits?
Is there a fee for Online Services?
Will I still receive paper statements in the mail?

Using your Shell Card
Can I use my Shell Card to get extra cash?
Do most Shell stations allow you to pay at the pump?
Is there a fee for ordering cards on my account for family members?
Is there a Shell station close to my home/office?

Applying for a Shell Card

Is the online application secure?
Yes, all Shell Card and Shell credit card online applications are secure. Citi Cards uses one of the most secure encryption technologies available.

Are Shell Card accounts revolving or non-revolving?
The personal cards are revolving, which permit customers to pay the minimum payment, instead of paying the full balance. The Shell Fleet Plus card accounts do not have a revolving credit feature.

What is the credit limit?
Your credit limit will be assigned when the application is reviewed and will then be reflected on your monthly statement.

Why do you need my social security number?
It's used for identification and to establish the account.

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Online Services

How do I register for Online Services?
You can register now or access registration from our home page.

What are the benefits?
· Review current statements
· Check unbilled charges
· Schedule payments
· Submit questions and requests
· Update your account profile
· Download reports

Is there a fee for Online Services?
No, it's free.

Will I still receive paper statements in the mail?
Yes.

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Using your Shell Card

Can I use my Shell Card to get extra cash?
Yes, you can use the Shell Card and Shell Select Member Card at any ATM nationwide. The Shell Fleet cards do not have ATM access (Cash Advance fees will apply).

Do most Shell stations allow you to pay at the pump?
This convenience is available at many of the thousands of Shell locations nationwide.

Is there an extra fee for ordering cards on my account for family members?
No, just call the Shell Customer Service Center at 1-800-331-3703 and request additional cards.

Is there a Shell station close to my home/office?
To search for a Shell station, use the online locator.

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