| Citgroup
Global Transaction Services |
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Connecting, Transforming and Expanding e-Commerce
Global reach - a major
advantage in an e-Business Age
Operating in over 100 countries, Citigroup represents the world's
most global financial services company. We have the scale, global
infrastructure and experience to build and support integrated
e-commerce service offerings, delivering an increasingly diverse
and personalized set of global financial and business solutions
for consumers, corporations, governments, and institutions. And as
a local bank, serving growing companies in 78 emerging-market
countries and territories, Citibank® has the local market expertise
to deliver tailored solutions around the world.
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Best-in-class financial
services, customer services and operations
Citibank® focuses on streamlining end-to-end procurement processes
through our global cash management and trade services and
e-Business solutions. We have extensive experience in deploying
and managing global applications, comprehensive network
operations, and integrated hosting solutions.
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Enhancing the Customer
Experience Through Internet Technology
In the field of product development, our goal is to maintain our
leadership in banking technology and innovation by utilizing
Internet technology to develop new and integrated solutions that
will meet our customers' future needs for innovative e-commerce
banking applications. We will connect, transform and expand the
world of commerce for our customers: by connecting our solutions
within the new infrastructure. And by expanding commerce across
our customers' organizations we will transform our business, as
well as our own.
We shall empower our customers by:
-
servicing
broader communities and exchanges
-
embedding
our trusted global financial services infrastructure into
e-Flows
-
making our
knowledge timely and available in the e-Market space
-
expanding
our financial management services into commerce management
services
-
transforming
our internal systems to achieve integration, speed,
flexibility and openness.
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Secure global payment and
financial services
Citibank® is uniquely positioned to support the development and
expansion of on-line, business-to-business marketplaces with
secure payment services that help increase transaction throughput
and market liquidity. Today, Citibank®:
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Processes $1 trillion in financial transactions each business
day
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Maintains a local presence in 100+ countries
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Supports 100+ currencies via Worldlink
- Provides direct access for customers to 60 of the world's
principal clearing systems.
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e-Business Strategy
Citibank's strategy is to be the bank that supports the funds flows
emanating from our customers' commerce activity occurring on the
net.
Leveraging our core competencies, our aim is to be the
payment/settlement site of choice in the business to business (B2B)
and business to customer (B2C) flows, as well as a provider of
value-added solutions for net businesses.
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How will we do
this?
Our strategy encompasses a three-pronged approach to working with
our customers to develop e-Solutions
e-Services provide web-enabled services
to deliver a seamless client platform for customers to transact on
the web, whether or not their business systems are on the web.
Customers that are thinking about changing their business models, or
that are transitioning their business models, but have not yet done
so can take advantage of the Internet technology and get a better
banking experience by using our online banking capabilities.
CitiDirect is a major initiative in this arena.
Industry e-Solutions provide industry
specific solutions to enable clients to provide unique value to
their customers. Our new initiative in industry exchanges and
tailored solutions for industry leaders, helps them differentiate
themselves in these markets and gain competitive advantage by
e-enabling themselves for the new e-world.
e-Solutions provide clients and
communities, in general, with new ways to operate and redefine
market practices or open new market spaces in the e-business
frontier. These e-Solutions reshape business process for speed and
quality and are the new gears that drive the e-business growth and
permanent infrastructure changes for the new e-space.
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Commitment to security and
trusted partner of information
Citibank® maintains the highest level of security standards and
policies to safeguard the interests of our customers. As a trusted
third party, our broad range and expertise in security services
links buyers and sellers, helping customers transact with
confidence.
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Extended
marketplace efficiency
In addition to linking buyers and sellers, Citibank's e-commerce
procurement solutions will benefit participating enterprises through
distinctive financial service features designed to take the friction
out of the cross-functional financial and business processes.
By embedding services, payments become a by-product of other control
activities in the requisition-to-pay cycle. Citibank® will enable
buyers and sellers to utilize web technology to re-engineer billing,
collection and payables processes and drive down costs. The
e-commerce efficiency benefits to buyers and suppliers will be
greatly extended through value-added services, such as:
- Integrated Citibank® Purchase Account, or
"e-Account", and
- Real-time processing of transactions
- Electronic payments linked to a company's accounts payable
processing
- Real-time foreign exchange quotes, conversion and settlement
- Electronic business-to-business bill payment and presentment.
- Unique financing options.
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Solutions Backed by Exemplary
Customer Service
Whilst we are committed to developing new Internet and e-Commerce
solutions that support our customers business requirements, our
emphasis remains rooted in how we serve our customers. Our strong
commitment to customer service combined with our quality initiative
is targeted at delivering total customer satisfaction. Our use of
Internet technology and state-of-the-art product innovation are just
two components of the product/solution discussions we have with our
customers - keeping our eye on the customer relationship, the
excellence of our global products and services, our global network
and our local expertise.
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About Citigroup
Citigroup provides some 100 million consumers, corporations,
governments and institutions in 100 countries with a broad range of
financial products and services, including consumer banking and
credit, corporate and investment banking, insurance, securities
brokerage and asset management. The 1998 merger of Citicorp and
Travelers Group brought together such brand names as Citibank®,
Salomon Smith Barney, Commercial Credit (now named CitiFinancial),
and Primerica.
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Financial
strength
Citigroup earned net income of $13 billion in 2000. It remains among
the most well-capitalized financial institutions in the world, with
the highest market capitalization of any financial services group.
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Commitment to
Leading Edge Solutions
Citibank® is committed to providing leading-edge business-to-business
e-commerce services that enable sourcing, selling, billing and
financial services capability for our customers worldwide. Citigroup
and Citibank® bring a unique set of strengths and experiences to this
mission, and represent powerful partners for e-business.
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