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CitiService - FAQs

CitiService - We're here for you

CitiService is dedicated to you, bringing superior customer service to your fingertips. It's fast, efficient and effective. And we're ready to serve you right away.

Q 1. What kind of inquiries will CitiService handle?
Q 2. When can I contact CitiService?
Q 3. How can I contact CitiService?
Q 4. What kind of products does CitiService cover?
Q 5. How long should I expect to wait for a response?

 













Q 1. What kind of inquiries will CitiService handle?

A : CitiService will handle all your inquiries including:

  • General product information
  • Balance and statement inquiries
  • Transaction investigations
  • Requests for technical support
  • Information on banking pratices

Q 2. When can I contact CitiService?

A : CitiService is open for your inquiries & investigations from 08:00 AM to      04:00 PM from Saturday to Thursday.

Q 3. How can I contact CitiService?

A: You can access CitiService by phone, fax or mail on the following numbers

  • Direct number: +9714 3114444
  • Fax number: +9714 3242960
  • Address:
    CitiService Department
    3rd Floor, Al Wasl Building,
    Oud Mehta Road
    P.O. Box 749, Dubai, U.A.E.

Q 4. What kind of products does CitiService cover?

A : CitiService covers all of your customer service inquiries for the following products:

  • Cash Management Products & Services
  • Account Services
  • Trade Products and Services
  • Loans and Advances

Q 5. How long should I expect to wait for a response?

A : Straightforward requests for information, such as balance or statement inquiries, will be answered immediately. More complex requests, such as transactions & requests for action or investigations, will be answered within standardized time frames (maximum 3 working days).