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| Account
Information : |
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Is
the information on Citibank Online up-to-date?
Yes, the available balance on your bank account(s)
and available credit limit on your credit card are
as of the current day. However, the current
balance or amount used on your credit card does
not include the pending transactions you made
recently.
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How
far back can I view my credit card transactions?
You can view activities covered in the last two
months' bank statements, and pending transactions
which were posted after the last statement date.
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What
about my bank accounts? How far back can I view
their transaction history?
For Savings and Checking Accounts, you can view
transaction activities that you performed in the
past 90 days.
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What
is the "Download Account Activity"
function for?
The function allows you to download account
activities to other financial management softwares.
Three download file formats (QIF, OFX, and CSV)
are available making file importing into
applications like Quicken, Money 99, or Excel
hassle-free. You can download activities of all
accounts available in "Account Activity"
except for Time Deposit.
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I am not a Citibank customer, how do I apply for Citibank Internet Banking?
You will need to open a Citibank account or get a Citibank Credit Card. To apply, click here.
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Transfers
& Payments : |
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What
are the different types of Transfer & Payments
available?
The following are available to you on Citibank
Online :
1. Citibank Global Transfers - Instant Foreign
Currency Fund Transfers within Citibank worldwide
2. Transfer funds from your Citibank account to
any other bank account in the world
3. Transfer funds from your Citibank account to
any other bank account in Citibank UAE
4. Issue Demand Drafts in local & foreign
currencies
5. Issue Manager Checks in local currency
6. Set up a Standing Order
7. See or Cancel a Standing Order
8. Payment for your credit card(s) from your bank
account.
9. Utility bill payment for AADC, AADC, SEWA, DEWA and ETISALAT from your Credit Card and Bank Account.
You can now enjoy preferential rates on Fund
Transfers through Citibank Online.
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Will
the transfer take place immediately ?
a. Citibank Global Transfers is Instant. The foreign destination account gets credited instantaneously without a time lag.
b. Transfer to another Citibank UAE account will
happen immediately.
c. Transfer to another bank account within UAE in
local currency will be processed within 1 working
day.
d. Transfer to another bank account within UAE in
foreign currency will be processed within 2
working days.
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What
would the preferential rate be if I make an online
transfer ?
1. Citibank Global Transfers - USD 5 per transfer
2. Foreign Currency Wire Transfers :
A fee per transfer will be debited along with the
transaction amount, as mentioned below :
| Amounts in USD |
Fee per transfer |
| USD 1 to 2,499 |
USD 10 |
| USD 2,500 to 9,999 |
USD 15 |
| USD 10,000 to 49,999 |
USD 25 |
| USD 50,000 + |
0.10% (Max. USD 100) |
3. Local Currency Wire Transfers: A flat fee of AED 50 per transfer will be debited along with the transfer amount.
4. Manager Checks (MC) / Demand Drafts (DD)
Issuance Fees (LCY/FCY) – A fee of 0.10% (minimum USD 10 & maximum USD 50 or equivalent in AED) of the value of the MC/DD will be debited along with the transaction amount.
5. Transfers between Citibank UAE bank accounts
are free.
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Will
I be able to debit the beneficiary for transfer
charges ?
No, this facility is not available online
currently. Your account will be debited for any
transfers made online.
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Is
there a limit for the amount to be transfered ?
For Transfers to another Citibank UAE customer and Local Currency Wire Transfers within UAE there is an outgoing amount limit of AED 100,000 per transfer.
For Citibank Global Transfers, the limit is US$
3000.
For Foreign Currency Wire Transfers exceeding US$
5,000 per transfer, a call back will be done for confirmation.
There is no limit set for Managers Checks or Demand Drafts.
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How
will the Managers Check / Demand Draft be sent out
?
While filling up the Managers Check or Demand
Draft application online you will be prompted to
enter the mailing address. The Managers Check or
Demand Draft will be mailed by registered post to
the address provided online.
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Will
I be able to request for a debit to my foreign
currency account while making a transfer in local
currency ?
No, currently this is not available. While setting
up a local currency transfer, you will be able to
view only your local currency accounts.
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Can
I collect the Managers Check or Demand Draft
personally from the bank ?
Yes, please specify the branch you would like to
collect it from while requesting for a Managers
Check or Demand Draft online. The same can be
collected after two working days.
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Will I be able to request
for a foreign currency transfer online over the
weekend ?
You can transfer funds over the weekend using 'Citibank Global Transfers'.
Click here for more details on this transfer service.
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How can
I add my beneficiary accounts ?
You can add 2 types of beneficiaries for fund transfers which are
1. Any Citibank account outside UAE.
Click here for a list of valid Citibank Global Transfers destinations.
2. Another Citibank UAE customer and
3. Beneficiary for Local Currency Transfers
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| Direct
Debit - Standing Instructions for Credit Card
payment |
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What is
Direct Debit ?
It is a service with which you can request the
bank to make regular payments towards your credit
card(s) by debiting your bank account for the
minimum amount due. You may also change or cancel
the Direct Debit instructions anytime.
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| Payee
List : |
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What is a
Payee List and what is it used for ?
The Payee List function allows you to set-up your own Payee List for Utility Bill Payments, and Fund Transfers. Once you have updated this list, you do not need to input the payee account number every time you pay your utility bills or you transfer funds. All you need to do is select the payee from this list, and enter the amount you want to pay.
To change your Payee List, click "Add a Payee" or "Delete a Payee" to update the payees on your personalized list. Click here for details on adding and activating a Payee for a Funds Transfer.
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| Bill
Payment : |
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What is
Bill Payment ?
Bill Payment is a service wherein you can pay for your Utility Bills like Etisalat, Electricity & Water (DEWA, SEWA, AADC & ADDC) bills by debiting your Credit Card or Bank Account.
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Do
I need to enter the utility bill account number
every time I make a payment?
No. The "Add a New Payee" option is for
you to update your own personalized payee list.
Every time you want to pay your bills, you only
have to select the payee from the list and input
the payment amount.
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I
have two telephone lines at home, can I set up two
payee accounts for ETISALAT ?
Yes, the system allows setting multiple payee
accounts.
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| Investment
Services : |
Can
I open an Investment Account if I do not have a
bank account?
No. An Investment Account can be opened only if
you have an existing bank account with Citibank
UAE.
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Can
I open more than one Investment Account?
No. You may open only one Investment Account.
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Is
Risk Profiling mandatory ?
Yes. If you do not want to be profiled, then you
will not be permitted to transact for Mutual Funds
through Citibank Online - Investment Services.
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What
happens if I do not want to follow the
recommendations from the Risk Profiling ?
You are always advised to follow the
recommendations of the Risk Profiling, as this
will help you choose investment products that are
in line with your profile, i.e. your attitude
towards risk and investing. However, if you choose
not to follow the recommendations, then you will
be assigned a default risk profile of
"Conservative Investor."
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Can
I debit an AED bank account to buy a USD
denominated Mutual Fund? What will be the exchange
rate applicable ?
Yes. The exchange rate applicable for AED / USD
conversions for buying Mutual Funds will be the
mid-rate (of conversion) for AED / USD.
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What
will be the exchange rate applicable for Mutual
Funds denominated in other Foreign currencies,
apart from USD ?
The exchange rate applicable in all such cases
will be the prevailing exchange rate at the time
of transaction. The applicable exchange rate is
displayed on the screen for your perusal.
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When
I am buying Mutual Funds, which funds are marked
with an asterisk sign ?
All those Mutual Funds that are consistent with
your risk profile are marked with an asterisk
sign.
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After
I have placed a buy order for a Mutual Fund, how
long will it take for the units of the fund to be
credited to my account ?
If the order is received before the cut-off time
for the particular fund, from Monday to Friday,
then the order will be processed on the same day -
otherwise, the order will be processed on the next
working day. Typically, after the order is
processed, it will take about 3 working days for
the units to be credited to your account.
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What
are the fees applicable for buying Mutual Funds ?
For A-Class shares, there is an up-front fee that
is applicable - this fee is displayed to you on
screen when you are carrying out the transaction.
The amount you wish to invest, plus the fee
applicable, is debited from the transaction
account chosen by you.
For B-Class shares, there is no up-front fee on
purchase. However, such units are subject to a fee
on redemption (CDSC), the details of which may be
obtained from the relevant fund prospectus.
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Can
I sell Mutual Funds with B-Class shares through
Citibank Online ?
No. As of now, sell orders for B-Class shares
cannot be serviced.
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What
are the charges for selling A-Class share Mutual
Funds ?
There is no charge for selling A-Class shares.
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After
I have placed a sell order for a Mutual Fund, how
long will it take for the funds (sale proceeds) to
be credited to my bank account ?
If the order is received before the cut-off time
for the particular fund, from Monday to Friday,
then the order will be processed on the same day -
otherwise, the order will be processed on the next
working day. Typically, after the order is
processed, it will take about 3 working days for
the funds to be credited to your bank account.
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How
can I view the latest NAV for a Mutual Fund that I
am holding?
You have to click on "View your current
Mutual Fund Portfolio." All the Mutual Funds
in your Investment Account along with the number
of units held are displayed on screen - By double
clicking on any fund name, you can view the latest
updated NAV for the particular fund.
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Can
I switch Mutual Funds of one Fund House for that
of another Fund House?
No. Switching is possible only between funds
belonging to the same Fund House and of the same
share class.
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What
is the charge for "Switching?"?
As of now, switching is not subject to any charge.
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After
I have placed a switch order, how long will it
take for the units of the new Mutual Fund that I
have chosen to buy to be credited to my account?
If the order is received before the cut-off time
for the particular fund, from Monday to Friday,
then the order will be processed on the same day -
otherwise, the order will be processed on the next
working day. Typically, after the order is
processed, it will take about 3 working days for
the units to be credited to your Investment
account.
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Customer Service : |
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Tell me
about the Messaging Service on Citibank Online.
This facility allows you to send and receive
secure e-mail communication with Citibank. You can
send various queries via Citibank Online. The
Customer Service Unit will receive and respond to
your messages through IEMS (International
Electronic Messaging System).
To send a message just select one of the
pre-defined subject headings and type in your
message.
When you logon to Citibank Online, a pop-up
message will appear (under the Customer Service
icon) telling you how many new messages you have
received.
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Are
the rates that I see in Rate Inquiry up-to-date ?
Yes, they are updated daily.
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Can
I get my account statement from Citibank Online ?
You can request statements (for a particular
account or consolidated) for the following
accounts:
- Checking
- Savings
- Credit Cards
You will receive a copy of your Account Statement
by mail.
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In
what currencies can I request for a checkbook?
Checkbooks are available in AED, USD and GBP
Checking Plus or Current accounts.
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How
will I receive the checkbook that I have
requested?
You may collect the checkbook after two working
days from your branch.
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| Information
Center : |
What
is the Information Center?
This feature allows you to browse our Citibank UAE
website which has the full range of products and
services, while you stay signed on to Citibank
Online. When you have finished browsing the
Website, to return to Citibank Online simply close
your browser.
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Won't
I get logged out of Citibank Online if I browse
Citibank's web site?
If you have logged on to Citibank Online and have
not used the system for more than a few minutes,
you will get a reminder message that says "We
have not heard from you for awhile". Make
sure to acknowledge the message if you wish to
stay logged on while you browse the website.
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What
are the transactions that I can print in Summary
Record?
You can print the transactions you performed in
that current session, such as summary of accounts,
account balance details, transfers and payments,
direct debit, newly added payee information, newly
deleted payee.
However, you will not be able to print out the
following :
1. Information viewed from Account Activity
2. Account Activity file downloaded
3. Information viewed from "See a Payee"
4. New Messages read
5. Messages sent
6. Saved Messages read
7. Rates viewed
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What
is the Refresh button on the Record screen for ?
By clicking the Refresh button, you will see
transactions that you have just performed, updated
to the Record screen.
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