Do we have to register to use Citibank Online?

Yes. All Citibank customers will need to register a User Name and Password in order to sign on to Citibank Online. For registration of User Name and Password, you will have to first input your Citicard / Debit Card / Credit Card number and ATM PIN. Please contact our 24-Hour CitiPhone Banking Service on +971 4 311 4000 to issue or re-set your ATM PIN.

You can register to use Citibank Online right now, by using your Citicard / Debit Card / Credit Card Number and ATM PIN.

Click here for a detailed step-by-step guide.

Selecting a User Name and Password is entirely an additional convenience and customization enhancement for Citibank Online. Your User Name is selected and known only to you, unlike your Citicard/Debit Card/Credit Card Number, which can be seen each time you perform a transaction (such as a purchase or an ATM transaction).

No. You will not need to use your Citicard/Debit Card/Credit Card Number and ATM PIN as long as you try to access Citibank Online with correct User Name and Password.

However, if you forget your User Name or Password, you will be asked to validate yourself by entering your Citicard/Debit Card/Credit Card number and ATM PIN.

The ATM PIN that you have been using to logon to Citibank Online can also be used to access ATMs. However, the new Password that you will be creating along with the User Name will only be used to access Internet banking services. ATM PINs will continue to be used for ATM access.

You can request for a reminder of your User Name through the initial sign-on screen by clicking on the ‘Forgot User Name’ link. After this, you can then reset your Password by clicking on the ‘Forgot Password’ link on the initial sign-on screen. While resetting your Password, you will also be asked to enter answers to the security questions that you defined during registration.

You can request for a reminder of your User Name through the initial sign-on screen by clicking on the ‘Forgot User Name’ link where you will be asked to enter your Citicard/Debit Card/Credit Card Number and ATM PIN.

You can reset your Password by clicking on the ‘Forgot Password’ link on the initial sign on screen. You will first be asked to validate yourself by entering your User Name, Debit Card/Citicard/Credit Number and ATM PIN. And before resetting your Password, you will also be asked to enter answers to the security questions that you defined during registration.

It is important that you know your ATM PIN because you will use it while defining your User Name and Password. Please contact our 24-Hour CitiPhone Banking Service on +971 4 311 4000 to issue or re-set your ATM PIN.

You can reset your User Name; password and answers to your security questions by clicking on the "Unlock" link on the sign-on screen. You will be asked to enter your Account Number, Citicard/Debit Card/Credit Card number and ATM PIN. If you only have a Credit Card, please enter your Credit Card number as your Account Number.

You will receive this message under the following circumstances:

• Your CitiCard / Debit Card / Credit Card has expired. You should already have received a new card. If not, please contact our 24-hour CitiPhone +971 4 311 4000.
• You reported your Citicard/Debit Card/Credit Card as lost or stolen. If you have not received a replacement, please contact our 24-hour CitiPhone Banking Service +971 4 311 4000 to request for a new card.

One of the most common security threats is from malicious software that records your keystrokes and sends them to fraudsters. This malicious software is called a "keyboard logger". By having a screen keyboard where you enter your Password with your mouse instead of typing it in, the likelihood that your details can be obtained this way is greatly eliminated. We also recommend that you should have up-to-date anti-virus and firewall software at the same time. A firewall will alert you if there is an attempt to write malicious software to your computer.

Screen keyboard will be an additional tool to increase the security of your sign-on credentials and will protect Internet banking users from the risk of key loggers and screen capturing virus that might have been installed onto your personal computers intentionally or unintentionally.

It only appears when you enter your details for the Password and  ATM PIN. It does not appear when you enter your User Name or while answering the security questions

Screen keyboard is displayed at different co-ordinates of the screen every time you sign-on as a precaution to prevent the fraudulent attempts of the "keyboard logger" programs that are used to obtain sign-on details through static coordinates. The screen keyboard can also be dragged to a required location on the sign-on page using the bar on top.

Yes. You will find the "Enlarge" icon near the top right hand corner of the screen keyboard. Click the icon and a different version of the keyboard with bigger buttons will appear. If you need even further magnification then use the Windows Accessibility magnifier to enlarge the keyboard even further.

You will notice an icon at the top of the screen keyboard "Drag the bar to move the keyboard". If you click and drag your mouse around the page, the screen keyboard will follow your mouse movements. Move the keyboard into a position that suits you.

You can either simply click elsewhere on the page or click the ‘Enter’ key on the right hand side of the keyboard and the keyboard will disappear.

In this case, click the "Cancel" link on the sign-on page to close the window. Then click the sign-on button to open the Citibank Online window and try again.