If I have both a bank account and a credit card, which card should I use to access Citibank Online?

If you have a Credit Card and a Bank Account with Citibank, please use your Citicard number to login as this will allow you to view your full relationship with Citibank.
If you have more than one credit card, you will see details of only the card with which you logged on.

If you are a Citibank Credit Card and an ATM/Debit Card account holder and if you do not have a Cash Withdrawal PIN, you can get one at any of our branches. To get a Credit Card Cash Withdrawal PIN, please call our 24-hour CitiPhone Banking Service on +971 4 311 4000.

You will need to open a Citibank Account or get a Citibank Credit Card.
Apply now.

Yes, Supplementary Credit Cardmembers can use Citibank Online.

Just click on the link on the screen. It will direct you to a guide showing you how to enable the feature. By simply following the steps, you should not see the same error screen in your next sign-on.

To make sure your Citibank Online transactions are secured, check for the security Options on your browser.

If you are using Netscape Navigator version 4 or higher, please follow the steps below:
1. Click on the Security icon on the toolbar on top of your browser to open the Security Information page.
2. Click on the Navigator on the left.
3. Look for Advanced Security (SSL) Configuration
4. Select both SSL (Secure Sockets Layer) version 2 and 3
5. Click on the Configure SSL version 2 and select both options listed.
6. Click on the ‘OK’ button.
7. Click on Configure SSL version 3 and select the first four options listed
8. Click on the ‘OK’ button

If you are using Internet Explorer version 4 or higher, please follow the steps below:
1. Click on the ‘View - Internet Options’ l
2. Click on the ‘Advanced Tab’
3. Scroll down to Security. Ensure the SSL version 2 and 3 are selected.

Citibank offers high levels of security to help safeguard your financial information :

1. Strong Encryption (128-bit):
All data sent to and from Citibank is 'scrambled' and 'reassembled' between Citibank and your personal computer to protect your personal and financial information. 128-bit encryption, the highest level of encryption commercially available, means there are 2128 possible combinations of 'keys' but only one that will 'unlock' the information.
2. Automatic Time Out:
There is a security feature intentionally built-in to the system. When there is no activity for 5 minutes, Citibank will terminate your secure Citibank Online session to help protect against unauthorized access.
3. Multi-factor authentication of registering with a User Name, Password and 5 Security Questions
4. Virtual keyboard used to enter password or Cash Withdrawal PIN. This was introduced to reduce risk from malicious software that capture keystrokes
5. 128 bit SSL encryption
6. Session Monitoring :
User signed out if system is not used for 5 minutes
Account locked on entry of incorrect password 6 times
7. Security on Funds Transfers :
Requirement to add and activate payee before transferring funds to a third party account.

You can check the same by following the steps below:
1. Click on the image of the lock or a key at the bottom of the browser window when you have reached the page that needs your PIN input
2. You will see the ‘Security Information’ page
3. Click on ‘View Certificate’
4. You will see the Certificate page which tells you that the page on Citibank Online is encrypted

Yes. All Citibank customers will need to register a User Name and Password in order to sign on to Citibank Online Service to stay connected for all your banking details.

You can register to use Citibank Online Service right now, by using your ATM / Debit Card or Credit Card number and ATM PIN. If you register with your Citibank Credit Card, as an additional level of security, you will be asked to enter your Date of Birth. You will also be requested to set up a few Security Questions.  Please contact our 24-Hour CitiPhone Banking Service on +971 4 311 4000 to issue or re-set your ATM PIN.
View Demo.

Registering with a User Name and Password is entirely an additional convenience and security enhancement for Citibank Online Service. Your User Name is selected and known only to you, unlike your ATM / Debit Card or Credit Card number, which can be seen each time you perform a transaction (such as a purchase or an ATM transaction).

Only if you forget your User Name or Password, you will be asked to validate yourself by entering your ATM / Debit Card or Credit Card number and ATM PIN.

You can request for a reminder of your User Name through the initial sign-on screen by clicking on the ‘Forgot your User Name’ link. You will then need to select the Card type you had registered with and enter your Card number along with the ATM PIN to get your User Name displayed on the screen.

You can reset your Password by clicking on the ‘Forgot your Password’ link on the initial sign-on screen. You will have to enter your User Name, select the Card type you had registered with, enter the Card number and ATM PIN along with the Account number/Credit Card number that is linked to your Card. If you only have a Citibank Credit Card, please enter your Credit Card number as your Account Number. While resetting your Password, you will also be asked to enter answers to the security questions that you defined during registration and your password will be reset.

It is important that you know your ATM PIN because you will use it while defining your User Name and Password. Please contact our 24-Hour CitiPhone Banking Service on +971 4 311 4000 to issue or re-set your ATM PIN. Once you create or re-set your ATM PIN, you can use it immediately.

You can reset your User Name, password and answers to your security questions by clicking on the ‘Need to unlock your User Name?’ link on the sign-on screen. You will be asked to enter your User Name, select the Card type you had registered with, enter the Card number and ATM PIN along with the Account number/Credit Card number that is linked to your Card. If you only have a Citibank Credit Card, please enter your Credit Card number as your Account Number.

 You will receive this message under the following circumstances:
• Your ATM / Debit Card or Credit Card has expired. You should already have received a new Card. If not, please contact our 24-hour CitiPhone +971 4 311 4000.
• You have reported your ATM / Debit Card or Credit Card as lost or stolen. If you have not received a replacement, please contact our 24-hour CitiPhone Banking Service +971 4 311 4000 to request for a new Card.

One of the most common security threats is from malicious software that records your keystrokes and sends them to fraudsters. This malicious software is called a "keyboard logger". By having a screen keyboard where you enter your Password with your mouse instead of typing it in, the likelihood that your details can be obtained this way is greatly eliminated. We also recommend that you should have up-to-date anti-virus and firewall software at the same time. A firewall will alert you if there is an attempt to write malicious software to your computer.

Screen keyboard will be an additional tool to increase the security of your sign-on credentials and will protect Internet banking users from the risk of key loggers and screen capturing virus that might have been installed onto your personal computers intentionally or unintentionally. With the new Citibank Online Services the numbers on the screen keyboard are dynamic which makes the service all the more secure. By checking the last sign on & password change date & time you can monitor your online access.

It only appears when you enter your details for the Password and ATM PIN. It does not appear when you enter your User Name or while answering the security questions

You will notice an icon at the top of the screen keyboard "Drag the bar to move the onscreen keyboard". If you click and drag your mouse around the page, the screen keyboard will follow your mouse movements. Move the on screen keyboard into a position that suits you.

You can either simply click elsewhere on the page or click the ‘Enter’ key on the right hand side of the keyboard and the keyboard will disappear.

In this case, click the "Cancel" link on the sign-on page to close the window. Then click the sign-on button to open the Citibank Online window and try again.

No, the User Name and Password you were using on the old Citibank Online Service will be working on the new Citibank Online Service.

New Citibank Online Service has below features and benefits such as:

Personalized
• You will be greeted by your name as you login and see summary of accounts
• You can customize your home screen
• Avail marketing offers that are relevant to you
• Get updated on contact information, if any is missing in the bank’s record

User- friendly
• New design, layout and menus
• Receive ‘New mail’ alert upon receiving a message from the bank
• Get ‘Quick links’ to applications most frequented
• Search for a particular transaction in Account Activity
• Access enhanced Rewards Redemption module

Secure
• Dynamic Virtual Keyboard
• Monitor online access to your accounts by checking the last sign on and password change date and time

Yes this page is a part of Citibank website. With the newly enhanced Citibank Online banking, the sign on page has also got a new look to it.

Yes you need to accept Terms and conditions before you can login to the new Citibank Online Service as this is one time acceptance only.

Yes the payees will be transferred to the new Citibank Online Service so you do not need to activate or add the previously added payees again.

Currently we do not have the facility to pay for Al Shamil account.

The Mail Box is a feature in our Citibank Online Service that allows you to receive messages sent by Citibank to you.

No. The Mail Box is only for communication between you and the bank.

A cookie is information that a web site puts on your hard disk that it can remember something about you at a later time. This mechanism allows the server to store its own information about a user on the user's own computer. We do not use cookies for this service.

Add payee is required for below transfers:

• Utility Bill payment
• Transfer to another Citibank UAE customer
• Local Currency Wire Transfer to another bank in UAE
• Citibank Global Transfers

Activation on payee is required for all the above transfers except for Utility Bill payments.

To add payee online, you must be registered to Citibank Alerting Service. Through this service you will be informed about your Online Authorization Code on you mobile or e-mail that will be required to add a payee. Alternatively, please call our 24-hour CitiPhone Banking Service to activate your payee.

For funds transfer to any account outside Citibank (local or international), you need to add a payee which after activation will appear on ‘Funds Transfer’ page under ‘Destination of Funds’ drop down list.

To set up Standing Instruction for Credit Card payment, you need to click on ‘Credit Card Services’ and select ‘Setup SI for Card Payment’ to do the setup.