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| Home>Reach Us>E-Statements |
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At Citibank, your banking experience is designed to provide ease at every step, in every aspect. Here's another service to enhance your experience.
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Register for E-Statements and enjoy the following benefits:
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- Get your E-Statements within 24 hours from your statement date.
- Access your E-Statements anywhere, any time.
- You can organize your statements more efficiently while improving our combined carbon footprint.
- Banking customers can also view their E-Statements on Citibank Online and have a record of their statements for the last 3 years.
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Once you register for E-Statements your paper statements will be stopped from the next statement cycle and you will start receiving your e-mail statement notifications.
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| Register for E-Statements by signing on to Citibank Online (Go to Account Info - E-Statements). |
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| Easy guide |
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 Frequently Asked Questions-
 How do I register for the E-statements for my Bank Account? |
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| Sign on to Citibank Online, go to 'Account Information' tab, select 'E-statement' and click on 'Register for E-statement' - Call our 24-hour CitiPhone Banking Service on +9714 311 4000 to register for this service. |
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| You can select from two options: |
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| E-Statement Reminder Service (Default) – By selecting this option, you will receive an email notification on your preferred email address when your e-statement is available on Citibank Online. |
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| E-Statement Delivery Service (Optional) – By selecting this option, you will receive your e-statement on your preferred email address as a PDF attachment. This email will also notify you that your e-statement is available for viewing on Citibank Online. |
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| What advantages does it provide? |
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- E-statements are accessible at any time and from anywhere through Citibank Online or by e-mail.
- They cannot fall into the hands of anyone else, which is a possibility with a paper statement.
- The structure of the E-statement is the same as that of a paper statement.
- Past bank account statements are kept online for a full year, beginning from the time you have registered for the service.
- Your E-statements are viewed through Citibank Online secure site and are backed by a secondary level of security using 128-bit encryption, the highest level of encryption commercially available. Moreover, this service keeps your financial information out of your mailbox and trash and away from identity thieves.
- You will receive your E-statements faster than through regular mail and they will be available on Citibank Online the same day your statement is generated. It also reduces paper clutter by providing access to your banking statements electronically.
- E-statements are environmentally friendly. Help reduce your paper clutter, increase your banking security and save some trees at the same time.
- You can always return to having your paper statement mailed to you if needed. It is simple to go back to paper statements should you change your mind, so you have nothing to lose by giving it a try.
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| How can I get my E-statement Password? |
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| If you register for E-Statements on Citibank Online and select the "E-Statement Delivery Service", you will be asked to enter E-statement password of your choice. This password has to be: |
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- Minimum 6 and maximum 8 characters long
- Have at least one alphabet as capital
- Password has to be alpha numeric
In case you are registered for E-Statements by Citibank, a random E-Statement password will be generated for you which will be a combination of your mobile number and date of birth available in our records. For example, if your mobile number is 050-1234567 and date of birth is December 17th, your random E-Statement password will be 5012345671712.
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| What if I forget my E-statement Password, how can I change it? |
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| To change your E-Statement password, please sign on to Citibank Online, click on 'Account Information' - 'E-statement' - 'See and Change Registration'. |
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| Will I receive my bank account E-statement every month? |
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| The frequency for e-statements will be the same as it is for paper statements. |
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| How will I know when my E-statement is ready for viewing? |
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| You will receive an email on your preferred email address to inform you that your e-statement is available for viewing on Citibank Online. |
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| After I register for E-statement service, when will I start getting my E-statements? |
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| It takes one statement cycle to begin receiving your E-statements. The frequency for receiving your E-statements will be the same as it is for paper statements. |
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| Will I receive E-statement for all my bank accounts? |
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| Yes, you will receive account details for all your bank accounts and your E-Statement will be identical to your paper statement. |
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| If a joint account holder registers for E-statements, will the primary account holder continue to receive paper statements? |
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| If any of the joint account holder registers for E-statements through Citibank Online, all paper statements will be discontinued and E-statement notification emails will be sent to the preferred email address provided during registration. |
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| I have a supplementary card with Citibank. Can I also sign up for E-statements? |
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| No. Only the primary account holder or basic Credit Cardmember can register for this service. |
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| What should I do if I need to change my email address? |
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| The process of updating your latest contact information will remain the same. Simply sign on to Citibank Online, click on "My Profile" and "Update Contact Details". You can also call our 24-hour CitiPhone Banking service on +9714 311 4000 to update your email address. |
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| If I have registered for E-statement reminder service, can I change the service to E-statement delivery service to start receiving my e-statement via email? |
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| Yes, to change your registration from E-statement Reminder Service to E-statement Delivery Service, go to 'Account Information' tab, select 'E-statement' and click on 'View / Change EnrollmentRegistration' |
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| Is it possible to unsubscribe for the service? If yes, how? |
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| You can unsubscribe from this service at any time by calling our 24-hour CitiPhone Banking Service on +9714 311 4000 |
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| Up to how many month's statements will be available on Citibank Online? |
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| From the time you register for this service, a record of 12 months statements can be accessed on Citibank Online. |
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| E-statement enrollment form asks for 2 email addresses, will I get my E-statement on both email addresses? |
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| E-statement will be sent to your preferred email address provided during registration. If your E-statement returns undelivered after multiple attempts, your E-statement will then be sent to the secondary email address. |
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| Can I register for both E-statement Delivery Service and E-statement Reminder Service? |
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| Yes, you can. When you register for the E-Statement Delivery Service, you will receive an email on your preferred email address with your e-statement attached and this email will also notify you that your e-statement is available for viewing on Citibank Online. |
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Once you register for E-Statements your paper statements will be stopped from the next statement cycle and you will start receiving your e-mail statement notifications.
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| Important Notice on E-Statements |
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| Call our 24-hour CitiPhone Banking Service on +971 4 311 4000 and provide a preferred and secondary email address on which you wish to receive your E-Statements. |
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| View a sample E-Statement. |
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- Frequently Asked Questions
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| What are E-Statements? |
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E-Statements are your Credit Card statements that will be sent to your e-mail address that we have in our records.
Click here to view a sample |
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| How it works: |
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- All Citibank Credit Card Customers can sign up for E-Statements
- The statement will be sent to your e-mail address available in our records in an Adobe Acrobat* (PDF) format which is easy to open on any computer
- Your Credit Card number and other sensitive information is masked on the PDF statement which makes E-Statements secure.
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| To sign up for E-Statements, call our 24-Hour CitiPhone Banking Service on +971 4 311 4000. |
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| Why should I subscribe for E-Statement? |
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| The following are the benefits of E-Statements : |
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- Speed :
E-Statements are sent within 2 working days time after your statement date which means E-Statements get to you much before paper statements.
- Ease :
It's hassle-free with no more lost or misplaced statements. View your statement details online with just a few clicks. You will review your statement in an Adobe Acrobat (PDF) format, which is easy to open on any computer. If you do not have Acrobat Reader (version 6.0 or above) on your computer, please download the free software from the Adobe website (www.adobe.com).
- Convenience :
You can download, save, print and access E-Statements at anytime you wish and build your own statement history for printing anytime.
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| How secure is this service? |
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- E-Statements are created in PDF format, which is the standard format of files exchanged via emails or uploaded on the Internet. This format does not allow content to be edited and re-produced.
- Customer-sensitive information like credit card number, name and postal address are masked on the E-Statements.
- Citibank E-Statements do not have any links that require you to enter and confirm your confidential information like account or credit card number, PIN, password, passport number etc.
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| Are there any charges for this service? |
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| This service is complimentary for now. You will be notified in advance if there are any changes. |
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| How can I update my e-mail address in the bank's records? |
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| To update your e-mail address or other contact information in our records, please sign on to Citibank Online or call our 24-Hour CitiPhone Banking Service on +971 4 311 4000. |
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| Can I avail this service if I do not have access to the internet or I do not have an e-mail address? |
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| You can only avail this service if you have an email address. |
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| Can I have my E-Statement sent to more than one e-mail address? |
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| E-Statements can only be sent to one email address. |
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| When is the E-Statement sent? |
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| E-Statements are sent within 2 working days time after your statement date. |
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| Will I still receive the statement inserts that were sent along with my paper statement? |
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| All Citibank Credit Card offers and promotions are published on our website. To provide you with easier access, we also include a link on the E-Statements to the offers and promotions on our website. So that it is just a simple click away. |
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| What should I do if I wish to receive my E-Statement on a different e-mail address? |
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| To notify us of your new or alternate e-mail address please sign on to Citibank Online or call our 24-Hour CitiPhone Banking Service on +971 4 311 4000. |
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| Can I receive paper statements along with E-Statements? |
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| Once you subscribe for E-Statements you will stop receiving paper statements. |
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- What do I do if I face problems with receiving and/or accessing my E-Statement?
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| Listed below are a few possible technical issues that you might encounter and a solution for each: |
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| I do not get my E-Statement even after I have subscribed for the service. |
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| Junk Email Folder: |
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| If you use a web-based e-mail service like Yahoo, Hotmail, Gmail etc., there could be a possibility that your E-Statements are landing in your Spam or Junk e-mail folder. To get your Citibank E-Statements in your Inbox, please add the e-mail address from where your E-Statements are sent to your Safe List or to your address book. |
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| If internet connection is disabled in your computer and you use outlook 2000 version to access your e-mail, please note that it might take 2-3 minutes for your E-Statement attachment to appear when you open the e-mail. |
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| Mailbox Full: |
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| Another reason could be that you have exceeded your mailbox capacity due to which your e-mails are being returned undelivered to us with a "Mailbox full" or "Mailbox size exceeded" message. You will need to periodically delete unwanted e-mails to ensure you receive your new e-mails. |
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| You can also contact our 24-Hour CitiPhone Banking Service on +971 4 311 4000 to check if we have the correct e-mail address in our records and if your E-Statement has returned undelivered. |
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| I have received my E-Statement but I did not get the attachment in the e-mail. |
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| In certain cases where customers provide us with their company e-mail addresses, due to server settings or e-mail systems used there are restrictions on PDF attachments due to which the attachments are automatically deleted or do not appear. You could either check with your company's technology team or provide us with a personal e-mail address for receiving E-Statements. You can also contact our 24-Hour CitiPhone Banking Service on +971 4 311 4000 and request for your E-Statement to be resent. |
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| I have received my E-Statement with the attachment but I am unable to open the attachment. |
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- To open and view your E-Statement you will require the Adobe Acrobat Reader software (version 6.0 or above) installed on your computer. You can download this software for free from the Adobe website
- If you already have the software, please check if the software is corrupted or not working properly by opening up any other PDF files. You can download and re-install Adobe Acrobat Reader.
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| I have received my E-Statement with the attachment but I am asked for a password to open the attachment, where can I get the password from? |
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| There are no passwords required to open your E-Statement. |
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| If you are using your company email address to receive your E-Statements, you could be asked for a password. |
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| This could be because of the security settings set by your company on the email servers. |
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| Please either check this with your company's technology team or provide us with a personal email address for sending your E-Statements. |
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| You can also contact our 24-Hour CitiPhone Banking Service on +971 4 311 4000 and request for your E-Statement to be resent. |
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Once you register for E-Statements your paper statements will be stopped from the next statement cycle and you will start receiving your e-mail statement notifications.
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| We do understand that you might require a paper statement for a particular period: |
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- Simply call our 24-hour CitiPhone Banking Service on +971 4 311 4000 and place your request.
- The regular fee as per Schedule of Fees & Charges for Citibank N.A., UAE would be charged for every paper statement request.
- Once your statements are generated, based on your request, they will be held at our branch for you to collect or mailed across to you on the address in our records.
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| You are requested to call our 24-hour CitiPhone Banking Service on +971 4 311 4000 for any of the below: |
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- In the event that you do not receive your E-Statement at least 3 days after your monthly Statement Date.
- For any issues pertaining to your E-Statement
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Once you register for E-Statements your paper statements will be stopped from the next statement cycle and you will start receiving your e-mail statement notifications.
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| Disclaimer |
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| Terms and Conditions apply, are subject to change without prior notice and are available upon request. For the current Terms and Conditions, please click here. |
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