You can select the User ID Reminder link on the Sign On page. Enter your active Debit/Credit Card Number and the ATM PIN, and the One-Time Password you will receive on your registered primary mobile number, and Citibank Online will display your registered User ID immediately. Incase Citibank Online shows that your Card is not linked to a User ID, you will need to register your Card using the Register option on the Sign On page.

You can select the Forgot your password? Link on the Sign On page, which allows you to reset your Password by entering:

• Your registered User ID
• Your active Debit/Credit Card number
• Debit/Credit ATM PIN
• The One-Time Password you will receive on your registered primary mobile number

If you have 3 failed login attempts, your online account access will be blocked. To regain access, please make sure you are using the correct user ID, and then select the Forgot your password? link. Here is what you will need to enter:

• Your registered User ID
• Your active Debit/Credit Card number
• Debit/Credit ATM PIN
• The One-Time Password you will receive on your registered primary mobile number

If you have entered the One Time Password incorrectly 3 times after you Sign On, your User ID will be blocked. You can proceed with unlocking your User ID by following the Password Reset steps by clicking on the Forgot your password? link.

Here's how to change your Citibank Online Password:

• You need to login to your online account using your User ID and Password
• Upon successful login, Click on My Profile link just below the main menu
• Choose My Citibank Online Preferences on the left navigation menu.
• Select the Change password submenu.

Yes, there are guidelines you can follow when creating your password and ways to protect it after the fact.

Choose a Good Password.

These tips make it difficult for others to guess your password and help protect your account.

Password and Account Protection.

• Make it memorable. Pick something you'll remember. If you do need to write it down, make sure it's kept in a safe location and not available to anyone but you. Also, since this will be the password you need to access your accounts, take the time to think of a good strong one.
• Change it periodically. Make sure to change your password from time to time using the Change Password link below. If you ever suspect that someone may have your password, don't take chances and change it immediately.
• Don't share it. No one representing the Citigroup family of companies will ask for your password in any way other than through the secure Web form on our Web site. And you should never give it to anyone who asks for it via e-mail, phone or any other medium--even if they say they're from Citigroup.
• Always sign off. End your session properly by selecting "sign off" and then closing the browser window--especially if you're using a PC at an Internet cafe or other public place.
• Update your browser. If a security update becomes available, it's a good idea to install it.

Here's how to change your Citibank Online User ID:

• You need to login to your online account using your User ID and Password
• Upon successful login, Click on My Profile link just below the main menu
• Choose My Citibank Online Preferences on the left navigation menu.
• Select Change User ID

a) Chrome Version: 26.0.1410.64 m
Menu > Tools > Clear browsing data > Delete cookies and other site and other site and plug-in data & > You can delete cookies in the "Cookies" section. 

b) Explorer 7
Tools > Delete Browsing history > Temporary internet files & Cookies > click on: Delete

c) Explorer 8
Safety > Delete Browsing history > Temporary internet files & Cookies & History & In Private Filtering Data > click on: Delete

d) Firefox 20.0.1.
Tools > Clear Recent History > Browsing and Download History & Cookies & Cache & Active Logins > click on: Clear Now

Please call our 24-hour CitiPhone Banking Service on +971 4 311 4000..

CitiPhone IVR

• Check your account balance
• Make an internal transfer
• Make a Credit Card payment
• Regenerate your E-Statements
• Place transfer orders*
• Place direct debit orders*
• Place permanent transfer orders to your credit card*

Alternatively, you can visit any of our branches or financial centers:

• Place transfer orders*
• Place direct debit orders*
• Place permanent transfer orders to your credit card*

Please click here to find the closest Citi branch, financial center, or ATM to you.

* Standard online fees and charges apply as per the schedule of fees and charges

This is an enhanced security measure to protect our customers’ private data. Partially hiding account numbers and card numbers in our Citibank Online area is a security measure for protecting our customers’ private data. If you wish to reveal the whole data, you can set it in the “My Profile” menu:

• Choose “Citibank Online Preferences” in the “My Profile” menu and click on the “Masking Account Information” item.
• After this you will receive a One Time Password on your mobile phone. Please enter it in the indicated field to make the modifications to information visibility on Citibank Online. 

*Please note this screen is for illustrative purpose only.

Uncheck the checkbox to unmask your sensitive data and click on “done” to complete your request.

*Please note this screen is for illustrative purpose only.

Please note that masking will be reset automatically after you sign off for security reasons.

• If you do not have a current account in the desired currency, you can open one at any time by calling our 24-hour CitiPhone Banking Service on +971 4 311 4000 provided that such currency is AED, EURO, GBP or USD.
• If you already have the desired account in the appropriate currency, you can link your debit card to any of these accounts whenever you want by clicking on the Link Account link at the top of your Homepage after you Login.

In case you discover that your card is lost or it has been stolen, you must immediately:

• Call CitiPhone Banking on +971 4 311 4000 to request to block your card and reissue a new one
• In case you are near your computer, and are signed on to Citibank Online, go to the Service Center, select “Replace My Card” and follow the steps on the screen to have your card blocked and reissued
• You will also need to file a police report.

Please note that blocking your card will not prevent you from using Citibank Online, and you can continue managing your finances online, while you are waiting for your new card to arrive.

There are several ways to easily manage the overview of your accounts:

• You can set the account order and visibility on “My Citi” by clicking “My Profile” and selecting “Manage Accounts/Account Order and Visibility.” Alternatively, you can reach this menu directly from My Citi with the help of the “Manage Accounts Display” link above your account list.
• You can give nicknames to your accounts to make them more easily distinguishable. To do this, click on “My Profile” and select “Manage Accounts/Customize Account Labels.”
• If you have accounts in Citibank in a different country, you can also register to the Global View of Accounts feature, which allows you to see your accounts in one portal. To do this, click on “My Profile” and select “Global View of Accounts/Register”. After you successfully register, you can switch between countries on “My Citi” with the help of the drop down list at the top of your accounts page.
• Please note that Global View of Accounts does not allow you to do transactions from accounts abroad, you will only able to view them.