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| Home>Reach Us>Citi Mobile |
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Citi Mobile Banking |
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| Citi Mobile is a simple and secure way to view your account information, transfer funds, pay bills and find your nearest Citibank location, all these on your smart-phone while on-the-go. |
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| Card Activation |
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- Activate your new debit or credit card and set up your ATM PIN*
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Accounts
- Transfer funds between your own Citibank UAE accounts
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- View your account summary and transactions
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| Transfers |
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- Transfer funds to another Citibank UAE account**
- Transfer funds to a Citibank account outside UAE** (Citibank Global Transfer)
- Transfer funds to an account in another bank in UAE**
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| Payments |
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- Pay your utility bills** (DEWA, Etisalat, DU and SALIK)
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| Services |
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- View FX rates
- Rewards Inquiry
- Convert your transactions into Easy Installment Plan
- Book a Time Deposit
- Card Activation – Activate your new Debit or Credit Card*
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| Find my Citi |
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| Find the nearest Citibank Branch, Financial Center, Payment Location (UAE Exchange location) or ATM from your mobile. If you are using Citi Mobile application, you can easily find a location within 3 kms radius through the location-based service |
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| UAE Privileges |
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Search for Citibank offers on dining, shopping, entertainment and much more which are nearby (using the GPS on your phone) or at a particular location |
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Citi World Privileges |
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Discover and indulge in the best Citibank deals at 6,800 locations in over 30 countries worldwide. Citi Mobile is your guide to the best deals and privileges around even in places that you have never been to. |
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*You can complete this transaction after inputting the One Time Password which was sent on your registered mobile phone number. Please click here for more details on One Time Password (OTP). |
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| **To access this service, you will need to first add the destination account as a payee on Citibank Online. For fund transfers, the payee should also be activated. All fund transfer options will be available only when you sign on to Citi Mobile with your Citibank Debit Card account. |
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| Citibank UAE Debit or Credit Card customer with: |
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- Valid Citibank Online Username, Password and answers to security questions and
- Java enabled mobile handset with active GPRS connection, Data Package or WiFi access.
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| If you have not yet registered on Citibank Online, follow these steps: |
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- Go to Citibank Online
- Click on "Create your User Name now!" button to get started
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| Citi Mobile is available on a mobile-friendly website on all smartphones and also as a downloadable application which is supported across a number of mobile platforms like Android, Apple and BlackBerry®. |
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| For Android users: |
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Step 1: Click on the Google play icon on your phone and search for "Citibank UAE". |
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| Step 2: Download the "Citi Mobile" application to your phone and run it. |
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| Step 3: Sign on using your Citibank Online Username, Password and answer to security question. |
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| For iPhone® users: |
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Step 1: Click on the App StoreSM icon on your phone and search for "Citibank UAE". |
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| Step 2: Download the "Citi Mobile" application to your phone and run it. |
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| Step 3: Sign on using your Citibank Online Username, Password and answer to security question. |
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| For Blackberry® smartphone users: |
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Step 1: Visit www.citibank.ae/download/ |
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| Step 2: You will be prompted to download an application to your phone. |
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| Step 3: Download the "Citi Mobile" application to your phone and run it. |
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| Step 4: Sign on using your Citibank Online Username, Password and answer to security question. |
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| For all other smartphones: |
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| Step 1: Open the browser on your phone. |
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| Step 2: Visit https://mobile.citibank.ae |
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| Step 3: Sign on using your Citibank Online Username, Password and answer to security question.No download or installation is required for this. |
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Click on  to expand and on  to minimise the details. |
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| How do I register for Citi Mobile? |
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| If you are a Citibank Online user: |
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| You can sign on to Citi Mobile using your Citibank Online User Name Password. If you don't remember your User Name and Password, please do the following: |
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- Click here to go to the Citibank Online Sign On page.
- Click on «Forgot your User Name» or «User ID Reminder»
- Follow the step-by-step instruction or call 24-hour CitiPhone Banking on +971 4 311 4000 for further assistance.
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| If you are new to Citibank Online and don't have a User Name and Password yet: |
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- Click here to go to the Citibank Online Sign On page.
- Click on "Register".
- Follow the step-by-step instruction or call 24-hour CitiPhone Banking on +971 4 311 4000 for further assistance.
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| Can I access Citi Mobile on any mobile handset? |
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| To enjoy better user experience, this service will work best with handsets belonging to the latest certified handset model list. |
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| Citi Mobile is tailor-made for mobile handsets. The streamlined website design allows you to enjoy our banking services with ease via your mobile handset. |
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| List of handsets that are supported by Citi Mobile: |
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Blackberry ® smartphone |
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Apple® |
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Samsung |
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9700,9780,9630,9000,8900,9650 |
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iPhone 3GS |
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I750 |
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9550,9800,9520,9530,9550(Strom & Torch) |
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iPhone 4 |
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i900 |
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8100 pearl |
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8700,7290 (Trackwheel devices) |
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| Why is the connection to Citi Mobile sometimes very slow? |
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| The mobile internet connection speed of mobile handsets varies depending on different factors, such as location, network coverage, service provider, connection type and handset model. The streamlined design of Citi Mobile is tailor-made to help reduce the loading time |
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| Is Citi Mobile secure? |
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To ensure the highest level of security, Citi Mobile utilizes two-factor authentication. In addition, no financial information is stored on the mobile phone. The security features of Citi Mobile make it as safe as the Citibank Online. |
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The online session will be automatically terminated after idling for 5 minutes, which prevents unauthorized use of your session by anyone else. 2-factor authentication is necessary for all financial transactions. We also send a One Time Password via Flash SMS to provide you with superior usability. |
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We have deployed various security measures to safeguard your information. It is just as safe as Citibank Online: |
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- The website is protected with strong encryption (128-bit Secure Sockets Layer) for access and transactions.
- Access is protected by personalized User Name, Password and Security Questions.
- The mobile banking session will be automatically terminated after it has remained idle for 5 minutes, which prevents unauthorized use of your session by anyone else.
- Furthermore, Citi Mobile doesn't store any personal account information on your smart phone.
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| What else do I need to do to protect myself from fraud? |
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| Online banking is convenient and safe as long as you take a number of simple precautions. Here are some simple steps you can take to protect yourself: |
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- If you have any doubts about the authenticity of the website, never provide any information requested from you.
- Never respond to an email asking for your personal information. Remember, Citibank will never ask for your personal information (user ID and Password, PIN, account number, identification number, passport number) in an email.
- Make sure that the flag in your mobile device settings allowing to automatically fill out the User Name and Password fields is turned off.
- Clear the cache memory of your mobile phone or communicator after each Citi Mobile session.
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| What do I do if Citi Mobile pages are incorrectly displayed on my mobile phone? |
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| If Citi Mobile pages are incorrectly displayed on your mobile device, you need to report this to Citibank through Citibank Online or call our 24-hour CitiPhone Banking on +971 4 311 4000. |
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| For a fast resolution, please describe the situation providing as many details as possible - the manufacturer and model of your phone, the name of your Internet browser, the date and time of error. If possible, please attach a photo of the incorrect Citi Mobile page. |
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| I forgot my User Name. What shall I do? |
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| You can request for a reminder of your User Name on Citibank Online, by clicking on the “User ID Reminder” link where you'll be asked to enter your Card Number, ATM PIN and One Time Password. |
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| I forgot my Password. What shall I do? |
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| You can reset your Password by clicking on the "Forgot your Password" link on the initial "Sign On" screen of Citibank Online. You'll first be asked to validate yourself by entering your User ID, Card Number, ATM PIN and One Time Password. |
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| Terms and Conditions |
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| Citibank Terms and Conditions apply and are subject to change without prior notice. They are available upon request and on our website. Citibank, N.A. makes no warranties and assumes no liability or responsibility with respect to the products and services provided by partner(s)/other entity(ies). By inquiring about our services, offers or products, you will be authorizing our representatives to approach you on your contact details including your telephone/ mobile number. The Trademark BlackBerry® is owned by Research In Motion Limited and is registered in the United States and may be pending or registered in other countries. Citibank, N.A. UAE branches are not endorsed, sponsored, affiliated with or otherwise authorized by Research In Motion Limited. Apple® and iPhone® are trademarks of Apple Inc., registered in the U.S. and other countries. App StoreSM is a service mark of Apple Inc. |
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