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Utility Bill payment Service

Pay all your utility bills at no extra cost

Paying Bills from your Citibank Credit Card is Simple as well as secure:

  • Call +971 4 311 4000 from anywhere in the world or log onto Citibank Online and just follow the simple payment instructions
  • Pay for your Etisalat and Du Bills - Landline, Fax, GSM, Wasel, E-vision, Al Shamil and Dial Up Internet Line
  • Pay for your Water & Electricity Bills - DEWA
  • Say goobye to queues
  • Pay your etisalat bills via SMSor CitiPhone and the payment will be processed immediately
  • Pay for your water and electricity bills via CitiPhone or Citibank Online and the payment will be processed in 3 working days
    Only with Citibank Credit Cards you can choose a channel to pay your utility bills…
    (please have your utility bills ready with you)
Most convenient way of:
  • Recharging your Wasel Mobile
  • Enquiry of due outstanding on your Etisalat and Du Landline, Fax, GSM and Dial Up Internet Line
  • Payment of Etisalat and Du Landline, Fax, GSM and Dial Up Internet Line
For registration:
Step 1 : Call +971 4 311 4000, press 2 for English and then press 3 for Utility Bill Payment or Wasel Recharge
Step 2 : Enter your Credit Card number followed by your TPIN*
Steo 3 : Press 1 for Etisalat and Du Menu and Press 4 for SMS registration
Step 4 : Enter your primary mobile number (This mobile will be used to send and receive SMS)
Step 5 : You can then register up to 10 Etisalat and Du Consumer Account Numbers that you would like to pay by SMS.
For payments:
Step 1 : SMS your Etisalat and Du Consumer Account Number and amount to 2485
Example 1: 0508181818 30
Example 2: 046161616 250
For enquiry:
Step 1 : SMS your Etisalat and Du Consumer Account Number to 2486
Example : 046161616
Disclaimer :
Citibank Terms and Conditions apply, are subject to change, and are available upon request. For the current Terms and Conditions, please click_here. Citibank N.A. makes no warranties and assumes no liability or responsibility in respect to the products and services provided by partners. The benefits and services detailed hereof are subject to Terms and Conditions of each benefit, product or service. Citibank at its discretion may review, amend, extend, discontinue any of these benefits and/or services and/or modify applicable Terms and Conditions.
If you do not have a TPIN, access the main menu, press 1 for 'Balance/Transaction/Services'. Enter your Credit Card Number when the system prompts you to and press * to be connected to our Citiphone Officer who will assist you in the creation of TPIN.
The maximum rewards that Cardmembers can earn per month for using this service is:
  • 1000 Skywards Miles on Emirates-Citibank Ultima Credit Card or 1000 Citi Miles on PremierMiles Elite (World/ Infinite) Credit Card
  • 750 Skywards Miles on Emirates-Citibank Ultimate Credit Card or 750 Citi Miles on PremierMiles Signature/Platinum Credit Card or 3000 CitiDollars on Citi Life Infinite and Citi Life Platinum Credit Card
  • 500 Skywards Miles on Emirates-Citibank Gold and Silver Credit Cards or 500 Citi Miles on PremierMiles Titanium Credit Card or 2000 CitiDollars on Citi Life Titanium, Citi Life Gold and Citi Life Silver Credit Card
For the purpose of determining the CitiDollars or Skywards Miles or Citi Miles earned, the sum of the value of all bills paid by Citibank Credit Cardmembers on all their basic cards and their supplementary cards will be taken into account. The CitiDollars / Skywards Miles/ Citi Miles earned by Citibank Credit Cardmembers for a given month will be credited by the 10th of the next month. In case the Citibank Credit Cardmember has two basic cards, the card on which the Utility Bill Payment is higher for the given month will be credited with CitiDollars or Skywards Miles or Citi Miles earned as applicable. All offers are made available on a best-effort basis and at the sole discretion of Citibank N.A.