Your security is our first priority.
This is a unique system that continuously monitors transactions on your Citibank Credit Card to prevent fraudulent usage.
When any suspicious transaction occurs on your account which is not in line with your usage pattern, we will give you a call to check and confirm that the transaction is genuine.
Feel more secure with Citibank Lost Card Protection. Once you report the loss or theft of your Card, you do not bear any charges on the misuse of the card thereafter. Your Card will be replaced within 48 hours in the U.A.E. and within 4 working days anywhere in the world. You may opt for the Card to be mailed to your billing address or collect the Card from our branches at a nominal charge of AED 50. The Card can also be delivered at your doorstep if you are in the U.A.E for AED 60 and for AED 150 if you are outside the U.A.E.