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Innovation around the World

Germany

New Centralized Payroll Solution for Expats

The challenge:
The client had outsourced the expatriate payroll to a service provider in France. The service provider required a service that catered for one channel, one domestic file format and an agreed FX spread.

The innovation:
Citi offered its WorldLink services but as a channel it used MultiLink, the local German standard web platform, capable of processing the local formats. The interface with WorldLink was been built in record time, fully meeting the collective needs of the client and their service provider. As the service provider is based in France, full Customer Service is being provided in French to ensure clear communication.

The result:
The creation of a centralized payroll processing solution, enabling the processing of 25000 payments per annum to over 50 countries, in multiple currencies via 3 currency accounts.