Citi's Trade University
Helping You Graduate to a New Level of Trade Intelligence
Frequently Asked Questions
1. How long is each session? How often are they scheduled?
Citi's Trade University Webinars last for one hour; there is a 45-minute presentation, followed by a 15-minute Q&A session. There is a new course topic each month; however, if there is a timely topic, we may schedule additional Webinars. If you are on Citi's Trade University mailing list you will receive e-mails notifying you of all sessions, with instructions as to how to register.
2. Why are there multiple sessions for the same topic? Which one should I sign up for?
We schedule each month's Webinars on different dates and times to help ensure that there's a session that meets our "students'" schedule, time zone and language requirements. So you can register for any of the sessions that are at a time and in a language that is best for you.
3. Do I have to attend all the sessions?
No. You can attend Citi's Trade University Webinars as often as you like – there is no mandatory attendance. If you prefer not to attend a particular month's session, simply don't respond to the invitation.
4. Is there a deadline for registration?
Yes, you will need to register for each Webinar at least 24 hours prior to the start of the session. This will provide sufficient time in which to confirm your registration and e-mail you the Webinar access instructions. Though we will do our best to accommodate registrations received after this deadline, we cannot guarantee that we will be able to respond to you in time. Therefore, we encourage all of Citi's Trade University "students" to register as soon as the invitation is received to ensure their place in each "class"!
5. When will I receive each Webinar's access instructions and PowerPoint presentations?
You will receive an e-mail one or two days prior to each Webinar with the following information:
- Dial-in instructions to access the audio portion
- A URL link to the Web page where you can view the presentation online
- A copy of the PowerPoint presentation, so you can download and print a hard copy, if desired
6. Are there any special technology requirements for these Webinars?
Typically, no. In order to access the audio portion of the Webinar, you simply need a telephone and will dial-in using the access information e-mailed to you; to view the presentation online, you will need Internet access. If you don't have Internet access or experience connectivity issues, you can still have a positive Webinar experience – simply dial into the session and follow along with the presenter using the PowerPoint presentation e-mailed to you.
7. Do I need to be a CitiDirect® Online Banking user to either register for or participate in the Webinar?
No. CitiDirect® Online Banking is our Web-based banking platform and not used for this Webinar program. Registration for Citi's Trade University is done via an e-mail that links you to an Internet registration page, and the courses themselves are accessible through a link to a Web page that contains the presentation. If you would like more information on CitiDirect, please visit: www.citidirect.com
8. Is there a test at the end of each session? Do participants get certificates?
There is no test and no certificate provided. However, attendees can get CTP/CCM re-certification credit. Each of our Webinars is approved for up to 1 CT/CCM re-certification credit by the Association for Financial Professionals. If you'd like more information on this, please visit www.tradelearning.transactionservices.citigroup.com.
9. Some of my colleagues would also benefit from these sessions, but did not receive an invitation. How can they sign up?
Your colleagues can add their names to Citi's Trade University mailing list by visiting: www.transactionservices.Citi.com/transactionservices/home/trade_svcs/university/maillist/form.jsp
If your colleagues are not yet on our mailing list and would like to register for a particular session, please click on the "register link" in your invite e-mail, and complete all of the required fields on the registration form. You will need to do this for each individual for whom you are registering. This will enable us to e-mail them the Webinar access information prior to the session.
10. Since we have offices in different cities/countries, can my colleagues participate in the Webinars away from their desktops, e.g., in a conference room? Yes. If you have colleagues who would like to attend to Webinar as a group, then at least one of them will need to register so they have the dial-in and Web site access information. Please let the audio conference operator know the names of all of the attendees in the room so we have a complete attendance list of everyone who is participating.
11. What if I need to cancel my registration? Or what if I need to register for a date different from the one I originally selected?
It is not required that you advise us of your cancellation; however, notification is appreciated. If you cannot attend a session for which you registered, simply send an e-mail to the contact person noted on your invitation.
If you need to change your session date, you can re-register by clicking on the RSVP link in the e-mail invitation.
12. How can I suggest a topic for future Citi's Trade University Webinars?
We very much appreciate receiving ideas for future topics! It is important that our curriculum meets the needs of our "students" – so please e-mail your Citi representative or the Webinar contact person included in your invitation with your suggestions.
