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Important information
Taking into account the requirement to complete Proof of Life certification for the year 2016, and in light of the limited number of pensioners that have picked up their cash payment to date, Citi has extended the localization of payments at Western Union to the August pension payment for those individuals that did not provide a valid Proof of Life certificate or pick up their cash payment within the established timeframe. Consequently, those individuals that pick up their July cash payment and/or their August payment by August 19th, 2016 (within the timeframe necessary for Citibank to process September transactions) will have successfully completed the Proof of Life requirement, and subsequent payments will be made via the previous payment method. In the event that neither the July payment nor the August payment is picked up within the aforementioned timeframe, subsequent payments may be suspended, and can only be reinstated either by completing the paper based Proof of Life certification, or by picking up the July or August payment at Western Union no later than October 25th, 2016.

Dates to Remember

20th July 2016
Last collection date for Western Union July payment to avoid any impact to your next pension payment.

19th August 2016
Last collection date for Western Union July or August payment to avoid any impact to your next pension payment.

27th September 2016
Last available day for July pension payment collection at Western Union.

25th October 2016
Last available day for August pension payment collection at Western Union.

Please visit the website for regular updates.

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Useful Links


Link to Embassy and Consulates


Link to Acceptable Witnesses


Link to Patronati


Link to Western Union


Exchange rates applied

Pension payment - November 2016

Pension payment - October 2016


Citi and its affiliates are not responsible for the products, services and content on a third-party website, but if you notice a broken link please contact the Citi Help Desk: inps.pensionati@citi.com.


Assistance and how to
contact Citi

For assistance with completing forms, please contact Citi by one of the below methods:


  • Argentina
    0800 2664513
  • Australia
    1800 016798
  • Austria
    0800 214004
  • Belgium
    0800 81123
  • Brazil
    0800 7621029
  • Canada
    877 412 0544
  • Chile
    1230 020 5527
  • Croatia
    0800 777968
  • France
    0805 540573
  • Germany
    0800 5891614
  • Luxembourg
    800 21007
  • Netherlands
    0800 0200383
  • Poland
    0800 080338
  • Romania
    0800 400863
  • Slovenia
    0800 80794
  • South Africa
    0800 160859
  • Spain
    900 814182
  • Switzerland
    0800 001031
  • United Kingdom
    0800 0322913
  • Uruguay
    000 411 002 0298
  • United States
  • Venezuela
    0800 1008737

For all other countries,

  • call Italy
    +39 02 6943 0693**

*Calls are free of charge from a land line. Calls from mobile phones may be charged. Consult your mobile phone carrier for further information on associated costs.

**Calls to this number will be billed based on international calling charges. Ask your network provider for more details on call charges to Italy.