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Citi Overseas Pensions to Italian Retirees

Since 1 February 2012, the Istituto Nazionale della Previdenza Sociale (INPS) has partnered with Citi to provide pension benefit payments for pensioners, who like yourself, reside abroad.

First proof of life campaign 2019

The first proof of life campaign of 2019 started on February 15th and will include pensioners residing in the following countries:

Albania, Anguilla, Antigua and Barbuda, Argentina, Armenia, Bahamas, Bangladesh, Barbados, Belarus, Bermuda, Bolivia, Bosnia e Herzegovina, Brazil, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Finland, Gabon, Georgia, Grenada, Guam, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Israel, Jamaica, Japan, Jordan, Kazakhstan, Korean Republic, Kosovo, Kuwait, Kyrgyzstan, Democratic Republic of Lao, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Macedonia, Malaysia, Martinique, Mexico, Moldova, Mongolia, Montenegro, Marocco, Myanmar, Nepal, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Puerto Rico, Romania, Russia, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, Sri Lanka, Sudan, Sweden, Syria, Taiwan, Tajikistan, Thailand, Tonga, Trinidad e Tobago, Turkey, UAE, Ukraine, Uruguay, United States of America, Venezuela, Vietnam, Yemen.

Although not residing in the aforementioned countries, the following groups of pensioners have also been included:

  • New pensioners (i.e. pensioners who are now in receipt of their very first pension payment) who were not included in the October 2018 campaign.
  • Pensioners excluded from the October 2018 campaign as not residing in the aforementioned countries (Brazil, for example) but who have since moved to a country being part of the October 2018 campaign (France, for example).
  • Pensioners excluded from the October 2018 campaign due to their address being not present in the Italian registries: the 2019 proof of life form will be sent to the address stored within Citibank records.

Please note that, depending on the circumstances, some pensioners may have been excluded from the proof of life campaign 2019 by INPS.

Please visit the web site for further information concerning the location of the nearest Patronato/Consulate, in case you wish to rely on their support concerning the proof of life campaign certificate.

Proof of life campaign 2018 - Cash conversion exercise

The October 2018 Proof of Life campaign ended on February 12th 2019. The localization of payments at Western Union involves the March 2019 pension payment for those individuals that did not provide a valid Proof of Life certificate within the established timeframe.

Consequently, those individuals that will collect said payment by March 18th 2019 (within the timeframe necessary for Citibank to process the April transaction) will have successfully completed the Proof of Life requirement, and the subsequent payments will be made via the previous payment method.

In the event that the March payment is not picked up within the aforementioned timeframe, the subsequent payments may be suspended, and can only be reinstated either by completing the paper based Proof of Life certification, or by picking up the March 2019 payment at Western Union no later than May 27th 2019.

Payment amount

Please be advised that the amount of the pension to be paid is determined by INPS.

Upon receipt of the instruction from INPS, Citi will pay the exact amount indicated by the pension provider. If the pension is paid in local currency, the exchange rates applied will be available on the Citi/INPS website.

If you would like to receive more information about the amount of your pension, please contact INPS directly.

Please note that the time required for the pension to be credited in your current account depends on the beneficiary bank. We invite you to contact Citi only if you did not receive your payment within your account by midnight on the given day.


Assistance and how to
contact Citi

For assistance with completing forms, please contact Citi by one of the below methods:


  • Argentina
    0800 2664513
  • Australia
    1800 016798
  • Austria
    0800 214004
  • Belgium
    0800 81123
  • Brazil
    0800 7621029
  • Canada
    877 412 0544
  • Chile
    1230 020 5527
  • Croatia
    0800 777968
  • France
    0805 540573
  • Germany
    0800 5891614
  • Luxembourg
    800 21007
  • Netherlands
    0800 0200383
  • Poland
    0800 080338
  • Romania
    0800 400863
  • Slovenia
    0800 80794
  • South Africa
    0800 160859
  • Spain
    900 814182
  • Switzerland
    0800 001031
  • United Kingdom
    0800 0322913
  • Uruguay
    000 411 002 0298
  • United States
  • Venezuela
    0800 1005673

For all other countries,

  • call Italy
    +39 02 6943 0693**

*Calls are free of charge from a land line. Calls from mobile phones may be charged. Consult your mobile phone carrier for further information on associated costs.

**Calls to this number will be billed based on international calling charges. Ask your network provider for more details on call charges to Italy.