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Citi Overseas Pensions to Italian Retirees

Since 1 February 2012, the Istituto Nazionale della Previdenza Sociale (INPS) has partnered with Citi to provide pension benefit payments for pensioners, who like yourself, reside abroad.

Proof of Life Campaign 2017

The 2017 Proof of Life campaign will start on the 1st of September 2017 and it will end on the 5th of January 2018. The campaign will include pensioners residing in the following regions: Western Europe (excluding the Nordic countries), Africa and the South Pacific.

Here below, a list of the countries included in the 2017 Proof of Life campaign:

Algeria, Andorra, Angola, Australia, Austria, Benin, Belgium, Botswana, Burundi, Burkina Faso, Cameroon, Cape Verde, Cote D'Ivoire, Cyprus, Democratic Republic of the Congo, Egypt, Eritrea, Ethiopia, France, Gambia, Germany, Ghana, Greece, Island of Man, Ireland, Italy, Jersey, Kenya, Libya, Liechtenstein, Luxembourg, Madagascar, Mali, Malta, Mauritius, Monaco, Morocco, Mozambique, Namibia, New Caledonia, New Zealand, Niger, Nigeria, Papua New Guinea, Portugal, Republic of the Congo, Reunion, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Spain, Swaziland, Switzerland, Tanzania, The Netherlands, Tunisia, Uganda, UK, Zimbabwe.

Citi will send Proof of Life forms to pensioners domiciled in the aforementioned regions only. Please note that some pensioners have been excluded by INPS from the 2017 campaign.

We encourage you to contact your local Patronato or Consulate in order to have your completed Proof of Life form submitted electronically through Citi's Agent Portal, thus, eliminating the need for you to mail it to the designated P.O. Box and giving you immediate comfort and assurance that the Proof of Life information or certificate has been received and is being processed.

Please refer to Citi Pensioner website for details on the nearest Patronato/Consulate location. Pensioners residing in the remaining regions and countries will be included in Proof of Life campaign starting in 1st quarter 2018.

Payment amount

Please be advised that the amount of the pension to be paid is determined by INPS.

Upon receipt of the instruction from INPS, Citi will pay the exact amount indicated by the pension provider. If the pension is paid in local currency, the exchange rates applied will be available on the Citi/INPS website.

If you would like to receive more information about the amount of your pension, please contact INPS directly.

Please note that the time required for the pension to be credited in your current account depends on the beneficiary bank. We invite you to contact Citi only if you did not receive your payment within your account by midnight on the given day.

Important announcement

Due to circumstances outside of Citi's control, the free phone number for Venezuela (0800 1008737) is currently unavailable. Citi is currently working on a temporary solution and further updates will be posted to this page. The Citi Help Desk can be reached via e-mail at inps.pensionati@citi.com.

 

Assistance and how to
contact Citi

For assistance with completing forms, please contact Citi by one of the below methods:

NATIONAL FREE PHONE NUMBERS*

  • Argentina
    0800 2664513
  • Australia
    1800 016798
  • Austria
    0800 214004
  • Belgium
    0800 81123
  • Brazil
    0800 7621029
  • Canada
    877 412 0544
  • Chile
    1230 020 5527
  • Croatia
    0800 777968
  • France
    0805 540573
  • Germany
    0800 5891614
  • Luxembourg
    800 21007
  • Netherlands
    0800 0200383
  • Poland
    0800 080338
  • Romania
    0800 400863
  • Slovenia
    0800 80794
  • South Africa
    0800 160859
  • Spain
    900 814182
  • Switzerland
    0800 001031
  • United Kingdom
    0800 0322913
  • Uruguay
    000 411 002 0298
  • United States
    1-877-489-7624
  • Venezuela
    0800 1005673

For all other countries,

  • call Italy
    +39 02 6943 0693**

*Calls are free of charge from a land line. Calls from mobile phones may be charged. Consult your mobile phone carrier for further information on associated costs.

**Calls to this number will be billed based on international calling charges. Ask your network provider for more details on call charges to Italy.