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Frequently Asked Questions

Important information for pensioners of Istituto Nazionale della Previdenza Sociale (INPS) who receive their pension payments abroad.

  • Who is Citi?

  • Why am I receiving the Life Certificate Pack?

  • What do I need to do now?

  • Why do I have to complete and sign the Life Certificate Form?

  • Who can authenticate my Life Certificate Form?

  • May I share or photocopy the Life Certificate Form?

  • Where must I send my completed Life Certificate Form?

  • What supporting documentation do I need to include?

  • Do I need to go to a Citi branch office for any reason?

  • What should the pensioner do if the ID does not match the name on the letter?

  • When is the deadline for sending the completed Life Certificate Form?

  • What will happen if the Life Certificate Form is not received within 120 days from the date of issuance of the campaign letter?

  • If I have a question or complaint, whom should I contact?

  • Why is the pensioner receiving the INPS August pension payment via Western Union when normally they receive it via a different payment method?

  • How will be pensioners informed of the August 2016 payment via Western Union?

  • What is the deadline to collect the August pension payment?

  • What is the deadline to collect the July pension payment?

  • How is it possible to collect the pension payment?

  • How is it possible to locate the nearest Western Union office?

  • Who can collect the pension payment?

  • Who are Western Union?

  • Can I collect my payment in Euro?

 

Assistance and how to
contact Citi

For assistance with completing forms, please contact Citi by one of the below methods:

NATIONAL FREE PHONE NUMBERS*

  • Argentina
    0800 2664513
  • Australia
    1800 016798
  • Austria
    0800 214004
  • Belgium
    0800 81123
  • Brazil
    0800 7621029
  • Canada
    877 412 0544
  • Chile
    1230 020 5527
  • Croatia
    0800 777968
  • France
    0805 540573
  • Germany
    0800 5891614
  • Luxembourg
    800 21007
  • Netherlands
    0800 0200383
  • Poland
    0800 080338
  • Romania
    0800 400863
  • Slovenia
    0800 80794
  • South Africa
    0800 160859
  • Spain
    900 814182
  • Switzerland
    0800 001031
  • United Kingdom
    0800 0322913
  • Uruguay
    000 411 002 0298
  • United States
    1-877-489-7624
  • Venezuela
    0800 1008737

For all other countries,

  • call Italy
    +39 02 6943 0693**

*Calls are free of charge from a land line. Calls from mobile phones may be charged. Consult your mobile phone carrier for further information on associated costs.

**Calls to this number will be billed based on international calling charges. Ask your network provider for more details on call charges to Italy.