Home Useful Links FAQ
Visitare il sito in italiano

Dates to Remember

30th January 2015
Important announcement for all INPS pensioners: life certification campaign commences.

3rd June 2015
Final deadline for life certificate form to be received by Citigroup.

Please visit the website for regular updates.

normal text medium text large text print

Frequently Asked Questions

Important information for pensioners of Istituto Nazionale della Previdenza Sociale (INPS) who receive their pension payments abroad.

  • Who is Citi?

  • Why am I receiving the Life Certificate Pack?

  • What do I need to do now?

  • You should NOT address any enquiries to the "PO BOX 4873" above as they will not be responded to. Should you have any questions, please refer to the "Assistance and how to contact Citi" section.

  • Why do I have to complete and sign the Life Certificate Form (yellow form)?

  • May I share or photocopy the Life Certificate Form (yellow form)?

  • Where must I send my completed Life Certificate Form (yellow form)?

  • Who can authenticate my Life Certificate Form (yellow form)?

  • What supporting documentation do I need to include?

  • Do I need to go to a Citi branch office for any reason?

  • What should the pensioner do if the ID does not match the name on the letter?

  • When is the deadline for sending the completed Life Certificate Form (yellow form)?

  • What will happen if the Life Certificate Form (yellow form) is not received by 3 June 2015?

  • If I have a question or complaint, whom should I contact?


Assistance and how to
contact Citi

For assistance with completing forms, please contact Citi by one of the below methods:


  • Argentina
    0800 2664513
  • Australia
    1800 016798
  • Austria
    0800 214004
  • Belgium
    0800 81123
  • Brazil
    0800 7621029
  • Canada
    877 412 0544
  • Chile
    1230 020 5527
  • Croatia
    0800 777968
  • France
    0805 540573
  • Germany
    0800 5891614
  • Luxembourg
    800 21007
  • Netherlands
    0800 0200383
  • Slovenia
    0800 80794
  • South Africa
    0800 160859
  • Spain
    900 814182
  • Switzerland
    0800 001031
  • United Kingdom
    0800 0322913
  • Uruguay
    000 411 002 0298
  • United States
  • Venezuela
    0800 1008737

For all other countries,

  • call Italy
    +39 02 6943 0693**

*Calls are free of charge from a land line. Calls from mobile phones may be charged. Consult your mobile phone carrier for further information on associated costs.

**Calls to this number will be billed based on international calling charges. Ask your network provider for more details on call charges to Italy.