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Important information
Taking into account the requirement to complete Proof of Life certification for the year 2015, and in light of the recent obligations that INPS has been required to fulfill, the localization of payments at Western Union involves only July pension payments for those individuals that did not provide a valid Proof of Life certificate within the established timeframe. Consequently, those individuals that pick up the said payments by July 21st, 2015 (within the timeframe necessary for Citibank to process August transactions) will have successfully completed the Proof of Life requirement, and subsequent payments will be made via the previous payment method. In the event that the July payment is not picked up within the aforementioned timeframe, subsequent payments may be suspended, and can only be reinstated either by completing the paper based Proof of Life certification, or by picking up the July payment at Western Union no later than September 24th, 2015.

Dates to Remember

21st July 2015
Last collection date for Western Union July payment to avoid any impact to your next pension payment.

24th September 2015
Last available day for July pension payment collection at Western Union.

Please visit the website for regular updates.

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Citi Overseas Pensions to Italian Retirees

Since 1 February 2012, the Istituto Nazionale della Previdenza Sociale (INPS) has partnered with Citi to provide pension benefit payments for pensioners, who like yourself, reside abroad.

Your pension payments

Citi has a contractual obligation to verify the life existence of all pensioners residing abroad at least once per year.

On 30th January 2015, Citi sent a Life Certificate Pack to pensioners which must be completed in full and received to PO Box 4873, Worthing BN99 3BG, United Kingdom no later than 3rd June 2015. Enclosed in the pack, pensioners will receive Life Certificate Form (yellow form) and a comprehensive letter with relevant instructions on how to complete the forms. The completion of this certificate and its delivery to Citi, according to the provided instructions, will ensure that you will continue to receive your pension payment until the next Proof of Life verification cycle. Failure to return the Life Certificate Form, duly completed, signed, dated and accompanied by Supporting Documentation could result in suspension of your pension payments.

The Life Certificate Form is unique for each pensioner and is intended to be used exclusively by the same pensioner. It cannot be shared or photocopied. In the event that you need a new Life Certificate Form, please contact the Citi INPS Pensioner Support Team.

Do I need to go to a Citi Branch?

There is no need to go to a Citi branch office. The Citi INPS Pensioner Support Team is available to answer all of your questions, including those pertaining to the required forms.

Assistance and how to contact Citi

Citi and INPS are committed to making the transition to your new payment provider go as smoothly as possible. Should you have any questions or need further information in this regard, please contact the Citi INPS Pensioner Support team, see Assistance and How to contact Citi section.

IMPORTANT: In order to assist Citi in correctly executing your future pension payments, we ask you to complete the Life Certificate Form attached to the letter you have received and return it by the date indicated on the letter you have received.

Privacy legislation

In the performance of the payment services, Citi will process your personal information, as the data processor, in compliance with the privacy legislation provided for by Legislative Decree 30 June 2003 no. 196, et seq., and within the limits of the instructions provided by INPS, as data controller.


Assistance and how to
contact Citi

For assistance with completing forms, please contact Citi by one of the below methods:


  • Argentina
    0800 2664513
  • Australia
    1800 016798
  • Austria
    0800 214004
  • Belgium
    0800 81123
  • Brazil
    0800 7621029
  • Canada
    877 412 0544
  • Chile
    1230 020 5527
  • Croatia
    0800 777968
  • France
    0805 540573
  • Germany
    0800 5891614
  • Luxembourg
    800 21007
  • Netherlands
    0800 0200383
  • Slovenia
    0800 80794
  • South Africa
    0800 160859
  • Spain
    900 814182
  • Switzerland
    0800 001031
  • United Kingdom
    0800 0322913
  • Uruguay
    000 411 002 0298
  • United States
  • Venezuela
    0800 1008737

For all other countries,

  • call Italy
    +39 02 6943 0693**

*Calls are free of charge from a land line. Calls from mobile phones may be charged. Consult your mobile phone carrier for further information on associated costs.

**Calls to this number will be billed based on international calling charges. Ask your network provider for more details on call charges to Italy.