Citi to Provide Overseas Pensions to Italian Retirees

We would like to inform you that, from 1 February 2012, the Istituto Nazionale della Previdenza Sociale (INPS) will partner with Citi to provide pension benefit payments for pensioners, who like yourself, reside abroad.

Setting up your new pension payments

Citi has sent you an Introductory Communication which you have received or are about to receive shortly. This Introductory Communication package includes an Introduction Letter, a Frequently Asked Questions (FAQ) Booklet, a Life Certificate Form (yellow form) and a Joint Bank Account Declaration Form. For your convenience, we have also included pre-addressed return envelopes in the package. The Life Certificate Form (yellow form) must be filled out in full, signed and returned, accompanied by the requested documents. The completed form must be received, no later than 2 June 2012, to the following address: PO BOX 69957, London, E14 1NJ, United Kingdom. If this does not occur, your pension payments may be suspended as of 01 July 2012.

In the event that your pension payment is paid into a joint account, you must also complete the Joint Bank Account Declaration Form in full and return it by 15 December 2011 to the above address.

Please read the information booklet "Frequently Asked Questions" included in your Introductory Communication package or click on the FAQ section of this website for further information on Life Certificate and/or Joint Account Declaration.

Joint Account Declaration

In the event that your pension payment is paid into a joint account, please complete the Joint Bank Account Declaration Form, which you will find in your welcome pack, in full and send it by 15 December 2011.

Assistance and how to contact Citi

Citi and INPS are committed to making the transition to your new payment provider go as smoothly as possible. Should you have any questions or need further information in this regard, please contact the Citi INPS Pensioner Support team.

Questions regarding your pension up to the end of January 2012

Please remember that up to the end of January 2012 nothing changes; your pension will continue to be paid by the current provider. If you have any questions regarding your current pension payment service or claims, please contact your current pension payments provider directly. Citi will be able to respond to specific requests and claims relating to your pension exclusively from 1 February 2012.

Privacy legislation

In the performance of the payment services, Citi will process your personal information, as the data processor, in compliance with the privacy legislation provided for by Legislative Decree 30 June 2003 no. 196, et seq., and within the limits of the instructions provided by INPS, as data controller. INPS will process your personal information in compliance with what is indicated in the relative information sheet referred to in Attachment 2 of the Joint Account Declaration Form that you will find in your welcome pack.

A copy of the Introduction Pack for your reference is available for download by clicking on the respective language below. As a reminder the Final deadline for the completed Life Certificate Form to be returned to Citi is 2 June 2012, extended from previous deadline of 2 April 2012.

Italian Introduction Letter FAQ

English Introduction Letter FAQ

Spanish Introduction Letter FAQ

Portuguese Introduction Letter FAQ

French Introduction Letter FAQ

German Introduction Letter FAQ

 

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