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Customer Service

Citi is here to help. A single telephone number allows our GSA smart pay II Cardholders and Program Administrators to quickly action and resolve all questions related to the use of our Citi Commercial Cards. Our dedicated team of servicing professionals will assist with queries related, but not limited, to:

  • credit availability
  • balance, statement and payment enquiries
  • point-of-sale decline
  • password and PIN reset
  • card reissuance
  • lost or damaged card replacement

If you have been provided a special Customer Service phone number by your organization, please use the number on the back of your Card first and a specialized team will be ready to serve you.

North America


Toll-free 800 790 7206
Collect 904 954 7850